Work experience

• Customer Service Representative Lead / Events Assistant

  Lifetime Activities / Goldman Tennis Center

  2024.08-Current

  (a year)

  Led and trained staff to ensure compliance with company policies. Served as liaison between customers, staff, and management for effective communication Coordinated event logistics and schedules. Developed and implemented an Excel-based organizational tool to improve event tracking, resource allocation, and reporting. Collaborated with management to streamline operations and enhance service delivery. Customer Service Representative 01/2023 - 08/2024 Managed front desk operations, handling 50+ calls per day and scheduling reservations. Resolved 100+ customer inquiries daily and addressed issues to ensure smooth operations. Maintained high levels of customer satisfaction through strong multitasking and organizational skills.
• Sales Intern.

  Quokka Brew

  2023.05-2023.09

  (5 months)

  Drove sales by conducting outreach via Instagram, LinkedIn, and cold calls, effectively engaging potential customers and expanding brand reach. Promoted and sold products, achieving a 20% increase in online sales through targeted efforts and personalized messaging. Scheduled and led Zoom calls to deliver sales pitches, qualifying leads and forwarding interested prospects to the Partnerships Manager. Maintained and updated client data in the CRM, ensuring accurate account tracking and seamless follow-up communication.

Educational experience

• San Francisco State University

  Communication Studies

  2024.06-2024.06

Certificates