A dynamic role focused on driving international business growth through effective project management, strategic account oversight, and cultivating long-term client relationships. Leveraging nearly 20 years of diverse experience, this role encompasses the end-to-end management of luxury packaging and point-of-sale (PLV) projects for high-end global brands.Key Responsibilities:Project Management: Lead international projects, ensuring timely delivery, budget adherence, and quality standards.Key Account Management: Maintain and grow relationships with key international clients, driving satisfaction and retention.Business Development: Identify new market opportunities and expand Cosmo Group’s global presence through tailored packaging and PLV solutions.Cross-Functional Collaboration: Work with sales, design, and production teams to align objectives and streamline operations.Risk Management: Assess and mitigate risks to ensure project efficiency and quality.Multicultural Coordination: Facilitate collaboration with international stakeholders, ensuring effective communication across cultures.Operational Efficiency: Continuously improve processes to optimize project outcomes.Key Strengths:Accountability & Ownership: Ensuring project success and client satisfaction.Strategic Risk Taker: Confident in managing risks for growth opportunities.Effective Communicator: Persuasive and clear in presenting ideas.Problem Solver: Skilled at overcoming challenges with innovative solutions.Collaborative Team Player: Leading diverse teams effectively.Self-Starter & Learner: Proactive in seeking growth and challenges.

A dedicated role overseeing the resolution of customer complaints and the management of claims, ensuring a seamless and satisfactory experience for clients. The Customer Service Manager will work closely with internal teams to address issues promptly, maintain customer trust, and implement strategies for improving service quality.Key Responsibilities:Complaint Resolution: Lead the timely investigation and resolution of customer complaints.Claims Management: Oversee the entire claims process, ensuring accurate documentation and fair outcomes.Customer Satisfaction: Act as the primary contact for escalated issues, restoring customer confidence.Process Improvement: Identify trends in complaints and claims to implement corrective actions.Cross-Department Collaboration: Work with sales and operations to resolve issues and prevent future claims.Reporting: Track metrics and provide regular performance reports to management.Training: Equip customer service representatives with best practices for handling complaints and claims.Key Strengths:Problem Solver: Quick to identify root causes and implement solutions.Empathetic Communicator: Handles sensitive issues with professionalism.Detail-Oriented: Ensures accuracy in claims management and resolution.Continuous Improvement Focus: Proactively enhances customer experience and service quality.

An integral role focused on providing comprehensive support to the sales team throughout the project development cycle, ensuring successful execution and timely delivery of client products. This position combines strong project management skills with sales acumen to enhance customer satisfaction and drive revenue growth.Project Coordination: Manage the project timeline and ensure alignment between sales objectives and project deliverables, facilitating smooth transitions from sales to execution.Client Communication: Serve as a key point of contact for clients during the project, providing updates and addressing inquiries to maintain high levels of satisfaction.Cross-Functional Collaboration: Work closely with internal teams (engineering, production, and customer service) to ensure all project requirements are met and executed effectively.Key Strengths:Customer-Focused: Committed to understanding and meeting client needs to foster long-term relationships.Detail-Oriented: Strong attention to detail, ensuring accuracy in documentation and project execution.Problem Solver: Proficient in identifying challenges and implementing effective solutions.Effective Communicator: Clear and concise in communicating with clients and internal teams to facilitate collaboration.Team Player: Ability to work collaboratively across departments to achieve common goals.

Business Development and Product Development ManagerA strategic role focused on driving business growth and overseeing product development initiatives. This position combines market analysis, opportunity identification, and project management to create innovative solutions that meet customer needs and enhance competitive positioning.Key Responsibilities:Opportunity Identification: Analyze market trends and identify new business opportunities to drive growth and profitability.Relationship Building: Develop and maintain strong relationships with strategic partners and stakeholders to support collaborative initiatives.Business Strategy: Create and implement business cases and strategies that align with company goals and financial targets.Product Development Oversight: Lead the product development process, ensuring timely delivery and alignment with market demands.Cross-Functional Collaboration: Work closely with sales, marketing, and operations teams to ensure successful product launches and performance tracking.Performance Monitoring: Analyze product performance and market feedback to inform future development and strategic decisions.Key Strengths:Strategic Thinker: Ability to assess market dynamics and translate insights into actionable strategies.Effective Communicator: Skilled in conveying complex ideas clearly to diverse audiences.Project Management Expertise: Proven track record of managing projects from conception to execution while meeting deadlines and budgets.Customer-Centric Approach: Focused on understanding and addressing customer needs to drive product success.Analytical Mindset: Strong analytical skills for evaluating business performance and making data-driven decisions.

Project ManagerAn experienced Project Manager specializing in system integration projects, with a proven track record in managing complex aeronautical communications systems. Demonstrated expertise in leading cross-functional teams and coordinating with various stakeholders to ensure successful project outcomes.Key Responsibilities:System Integration: Managed the integration of AEROTHAIs aeronautical communications system from Ubitech of Canada, ensuring seamless functionality and compliance with industry standards.Inter-Operability Testing: Led the inter-operability testing between the Aeronautical Message Handling Systems of Thailand and Singapore, ensuring effective communication and data exchange.Stakeholder Coordination: Acted as the primary liaison between clients, partners, and internal teams, managing expectations and fostering collaboration among all parties.Project Oversight: Directed daily project tasks, addressing product troubleshooting with the client project team and overseas developers to resolve issues promptly.Key Strengths:Strong Leadership: Proven ability to lead diverse teams and manage complex projects effectively.Excellent Communicator: Skilled in facilitating discussions and ensuring alignment among stakeholders.Problem Solver: Adept at troubleshooting and finding solutions to technical challenges.Detail-Oriented: Focused on ensuring project milestones are met with high quality and precision.

Senior Project CoordinatorA dynamic position focused on observing and streamlining internal business processes, primarily within the sales and presales departments. This role involves undergoing technical training for Alcatel-Lucent voice and data communications systems while contributing to strategic initiatives that enhance operational efficiency.Key Responsibilities:Process Optimization: Analyze and improve internal business processes to enhance collaboration and efficiency across departments, particularly sales and presales.Technical Training: Participate in comprehensive training on Alcatel-Lucent communication systems to support informed decision-making and project execution.Key Strengths:Strategic Thinker: Skilled in identifying areas for improvement and developing actionable strategies to drive efficiency.Effective Communicator: Adept at engaging with stakeholders and conveying technical information clearly.Results-Driven: Proven ability to achieve significant outcomes through collaborative efforts and innovative solutions.