Work experience

• Customer Service Representative

  Qualfon Inc.

  2022.01-Current

  (4 years)

  Manage high-volume inbound and outbound customer calls, providing timely and accurate assistance for Tracfone services and troubleshooting technical issues. Consistently maintain a customer satisfaction rating between 75%–100% through expert de-escalation and proactive customer follow-up. Record all interactions and technical notes with 100% accuracy in the company’s proprietary CRM, ensuring complete data integrity for future reference. Navigate and utilize multiple internal software systems simultaneously to research solutions, update accounts, and process service requests efficiently.

Educational experience

• Prysbeterian Theological College

  Continuing Professional Education

  2022.10-2023.03

  (6 months)

  Continuing Professional Education, is the ongoing learning required for licensed professionals to maintain their credentials and stay current. It is essential for ensuring competence in evolving fields like accounting, technology, and finance.
• Negros Oriental State University

  Bachelor od Science in Business Administration

  2016.06-2020.03

  (4 years)

  A Bachelor of Science in Business Administration (BSBA) degree is designed to provide students with a strong academic foundation in core business functions including general business administration, accounting, finance, project management, information technology, human resources, marketing, international business, logistics and organizational behavior. These competencies are flexible enough that upon graduation, careers in a variety of different fields may be available. Students may initially be interested in business administration because they feel they have leadership skills and think they could be successful managing teams, but as they take courses they discover there’s so much more to business administration than management.

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