Joanna

Head of Business Development & Customer Success
FemaleLive in HongkongNationality
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Work experience

  • Head of Business Development & Customer Success

    Motiv Digital Limited
    2023.07-Current(2 years)
    (1 year 11 months) In Motiv Digital, our mission is to empower change & transformation with the power of tech alongside our core partner, Oracle Netsuite. Our office is based in HK and SG with operating staff across the globe including North America, Europe, Taiwan. -FY24 Service excellence partner award of Oracle NetSuite HK -FY23 Top 1 Alliance Partner of Oracle NetSuite HK -Services: ERP, planning and budgeting, RPA, BI analytics, web and app development, self-developed AI projects (OCR, chatbot etc) www.motiv-digital.com
  • Account Executive, Greater China

    Salesforce
    2022.01-2022.10(10 months)
    (HK office closed in Oct 2022) -Responsible for SME market in South China region (one of the fastestgrowing sector in Salesforce GCR) -Helped customer to find solution sit across sales cloud, marketing cloud, service cloud -Co-led internal BDR enablement programs over product, trend, and sales strategy
  • Key Account Manager (Growth), Greater China, EMEA, LATAM

    Meltwater
    2019.01-2021.12(3 years)
    Awards in value optimization and growth (upsell/ cross-sell): -Jan-Oct 2021 Global Top 4 -Q1 2021 Global Top 3 -2020 Global Top 10 -Founding team member of GCR Key Account team (first 4 team members) -2 promotions -Grew the revenue for telecommunication sector to one of biggest key accounts in GCR (+312%) -Ranked the 1st runner up of the 2021 mChallenge, a global company-wide sales pitch competition -Maintained customer satisfaction and product adoption over 90%+ throughout the year -Industries of clients include retail, FMCG, bank, hospitality, education, telecommunication, fintech, automobile, electronics, chemical manufacturing etc. -Clients’ geographical coverage include: Hong Kong, mainland China, Taiwan, Europe, North America, Japan, SEA, LATAM
  • Panel Associate (Partner Management)

    GLG (Gerson Lehrman Group)
    2018.05-2018.12(8 months)
    -Managed 10+ partners for clients from hedge fund, research, financial institutions
  • Business Strategist (Data Analyst)

    Groupon
    2016.05-2018.04(2 years)
    -Designed sales strategies upon internal and external data -Weekly presentation to C-level with analysis over market, trend, business performance and sales planning strategy -A gatekeeper of all deals over its margin of profit and branding impact -Analytic tools include Tableau, Microstrategy, VBA excel, Salesforce
  • Marketing Operations

    Houzz
    2014.09-2015.12(a year)
    (1 year 4 months) -Developed a new lead generation programme and overachieved 49K+ qualified leads for sales team within 6 months -Founding team member (first 5) to build the foundation and roadmap of the lead generation programme -Led a team of 25+ associates and 30+ contractors in US and APAC including hiring, training, quality check etc.

Educational experience

  • University of California, Los Angeles

    Mathematics/ Economics
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