Resolves on average 80-150 customer inquiries & complaints per day while analyzing customer concerns, troubleshoot issues, and finding effective solutions while maintaining a high level of customer satisfaction; services clients via phone, email, and online chat services Efficiently manages tasks, prioritizes customer needs, and maintains work routines

Provided basic patient care and performed ADLs, such as bathing, feeding, dressing, grooming, and toileting for 8-14 patients daily while safeguarding their dignityCollaborated with the rehabilitation team in implementing therapeutic plans, helping patients regain independence and functional abilities. Assisted patients in transferring, walking, and performing range-of-motion exercises to maintain or improve their mobility.Established rapport with patients, families, and team members by offering emotional support and companionship to residents and patients, addressing their social and psychological needs. Also answered patient call lights efficiently, anticipated needs of the patients, and monitored safety hazardsUpdated patient charts, regularly monitored vital signs, and notified nurse(s) of any major changes to ensure seamless care. Also assisted nurses with procedures such as emptying drains & body inspections

-Performed opening duties Monday – Friday starting at 3:30 AM with occasional weekend shifts-Demonstrated great teamwork by working with and assisting coworkers-Established customer connections by getting to know regular customers by engaging in conversation-Provided a friendly, approachable, and appropriate environment for customers to feel safe addressing questions and concerns

Resolves on average 80-150 customer inquiries & complaints per day while analyzing customer concerns, troubleshoot issues, and finding effective solutions while maintaining a high level of customer satisfaction; services clients via phone, email, and online chat services Efficiently manages tasks, prioritizes customer needs, and maintains work routines

I provide total financial needs analysis through a network of experiencedprofessionals with expertise in:• Advisory services• Retirement analysis and programs• Estate strategies• Employee benefit and retention services• Business continuation strategies• Trust services

Program Coordinator at 24-Hour Fitness Headquarters- Work with IT & UX Team to design user-friendly interfaces- Support senior executives by creating presentations, revising forms, analyzing & organizing data and assisting in various projects- Create/generate detailed reports in a digestible format for Senior Executives & Regional Vice Presidents (extensive Excel use)- Manage scholarships, workshops & hiring process- Assist in pilot program testing (UAT, TestRail) and managing- Create ad hoc for marketing & presentation purposes- Organize and manage meetings with Fitness Leaders

- Use Salesforce to organize clients, submit new clients and applications, & track progress reports- Manage schedule by organizing client events, meetings and business trips- Create and review presentations for clients and workshops- Generate expense reports- Help with translations (Chinese to English)

- Organize and manage where customers seating- Interact with customers to ensure customer satisfaction- Manage phone orders, inquiries, stock & cash drawer- Train new workers

- Manage customer purchases, inquiries and cash drawer- Prepare and maintain an organized workplace and stock various items- Maintain opening/closing and cleaning techniques- Produce signage to attract and inform customers on new and special beverages