Joan
Jing'an District, ShanghaiNationality China
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Work experience
Training Director - China
Green Steps2019.03-Current(7 years)As the Training Director, I set up a training system that provides an easy on-boarding to nature education, making it an accessible, and a successful career path for adults. The courses are designed as a progressive journey that builds competencies, while one becomes confident in guiding participants outdoors.It addresses the needs of various user profiles such as parents, caregivers, educators, and professional facilitators of nature education. And provides a customizable curriculum with specialty courses adapted to different areas of expertise (natural sciences, safety management, outdoor skills, arts, craftsmanship, etc.).This program integrates the most recognized international holistic pedagogical foundations, while providing an open frame to adapt the activity design guidelines to the environmental variations of each location.It offers a strong emphasis of skill development through a 3-steps process (observe, assist, lead), using mentor-apprentice system, establishing a strong peer community culture where group knowledge and sharing of resources is promoted.The content is delivered in hybrid and flexible formats using online training platform tools, digital materials, in-person workshops, and includes theory, practical activities, group discussions, and independent studies.The training also gives valuable tools and forms that speed-up the implementation of the concepts so that participants can easily activate their knowledge in their work place.Founder
Green Steps2017.03-Current(9 years)Green Steps provides fun experiential education for children, families, schools, and organizations by developing empathy for each other and the environment. It is an ongoing learning journey for the child, training for adults and a proved model to scale nature learning centers all around the world.Business Development Manager
Aquaspace2014.11-2017.03(2 years)Project Areas:- Team Building Service: nature and countryside alternative team building solutions near Shanghai. Starting the operations and over 1500+ participants, 15+ companies, 40+ projects.- Overseas Investment Consulting: provide a complete solution for real estate overseas investment in Southern Europe. Starting the operations and first sales.360 Tasks: new product designer, team recruitment & training, account management, opening and business development, sales & marketing.Training & Communication Manager
YEJO Circle2012.07-2014.07(2 years)Develops and sustains the organic growth of an Eco-travel agency in Shanghai, China.Creates special moments, unique adventures in the country side to enjoy the Nature - Culture - Spirituality of China.- Management: recruitment & training, communication strategy, office operations, database control.- Public Relations & Marketing: achieved a growth of +400% in the customers base (2 years period), E-marketing (Google Analytics, SEO), increased the visits on the website by +200% (2 years period), website design. social media marketing (Wechat, Facebook, LinkedIn…), e-newsletter (Sendblaster, Track reports), public relations.- Business development & Optimization: increased the average weekly participants from 10/week to 40/week (2 years period), supplier control policy, quality development.Design of unique travel experiences: creative content, onsite exploration, supplier contact and negotiations- Operations: school camps, team building, event organizer and coach, tour leading, outdoor activities organizer and guide.Sales and customer support.West China Travel Agent
ASIAN ROADS - Créateurs de voyages sur mesure en Asie2012.05-2012.07(3 months)Tailored Trips in ChinaThe Silk Road territory (from Beijing to Kashgar) - The West Road Caravan- Local Suppliers Booking arrangements: coordinate independently the overall success of the trip.- Customer Service & Sales: client Management & Service Support (phone & email), pre-booking information, on-travel bi-lingual assistance both written & spoken (French/Chinese), customized Design of the Itinerary.- Cost Control: budgeting and negotiation with the totality of the suppliers chain (in up to 24 days itinerary), accommodation, transportation & guiding arrangements.- Administration: contract and the documents to support the booking, quality survey monitoring.Sales & Marketing Manager
CiteTravel2011.09-2012.05(9 months)Actively develops marketing strategies to promote business trips and custom holidays in Asia.Offers a personalized approach to make your dreams come true.Cross-Cultural Understanding and Flexible approach to Business Travel.Strategic Solutions for Company Arrangements.- Sales: cold calls, meeting with clients, email inquiries, promotion campaigns.- E-Commerce: website improvements, Google analytics, promotion campaigns, e-newsletters.- Public Relations: meetings and networking representative, representative towards the French & Spanish Chamber of Commerce in Shanghai.- Visual Marketing: design of company brochures, design fliers.- Project coordinator: introduction of Chinese Culture Trips to Mandarin Training Schools.- Quality Improvement: customers service, communication strategy.MSD Trainer, Tour Leader, Sales Agent at 5 Star Luxury Resort
SILVERSANDS HOTEL LIMITED2009.06-2011.05(2 years)Luxury 5 Star Resort Activities & Water SportsExcellence in Customers Service by unmatched diligence and professionalism providing leisure and outdoor adventures related to the Sea.- Booking Management- Design and Supervision of Leisure Tour and Outdoor activities including: Environmental Education, Diving, Water sports & Cultural Visits.- Training and Coaching of the Team: Diving Courses, 1st Aid and 2nd Care Course, procedures and scenario practice.- Financial Daily Report- Sales & Promotion Campaigns- Shop Inventory ControlMSD Trainer and EFR Instructor at 5 Star Resort
Blue Dolphin Diving & Watersport Center2009.03-2009.06(4 months)Luxury 5 Star Resort Watersport & Outdoor Activities ManagementProviding customized high value outdoor and leisure activities, supervising safety and excellence of customer service.- Coaching & Training Staff- Clients & Customers Service- Booking Control- Sales & PromotionsMSD Trainer & EFR Instructor
Barracuda Dive Center2007.09-2009.02(a year)Providing customized high value diving activities, supervising safety and excellence of customer service.- Teaching from complete beginners to Divemaster level.- Coaching and training new team members.- Sales of courses and diving vacation cruises packages.- Maintenance and repairing of the dive equipment.- Shop front desk.- Translation services (English-French-Spanish)Coach & Trainer of Outdoor Activities
Avessca - Summer Camps and Educational Programs - Spain2007.05-2007.08(4 months)Coaching and supervising Outdoor activities for Kids (6 to 18 years old)In Spanish – French - English- Sea Kayak- Rock Climbing- Sea snorkeling- Diving- Village tours- Seaside Nature explorePister - Ski Patrol
Baqueira-Beret Ski Station - Spain2005.09-2007.04(2 years)Safety supervision of the Mountain Area inside the Ski Station- Installation of safety measures (nets, directions, protection devices)- Design of the skiing area- Control of avalanche risk- Meteorological survey and report- Rescue of victims in mountain snow area- Evacuation of injured persons in mountain snow area- Emergency 1st AID and 2nd Care Onsite Mountain snow areaInternship Production Team
Sorolla Film Production2004.12-2005.08(9 months)Production team of the movie: Asterix & Obelix in the Olympic GamesFilm location prospections.Office simple duties: Photocopying, book binding, network and software computer related issues.Materials and equipment transportation to filming sites.Assistant to the actors: providing catering and drinks.Driver for a small team (9 seats).Internship - Marine Biology Laboratory
Universite de St. Denis - La Reunion2002.09-2003.06(10 months)Field sample collection and inventory work while scuba divingMarine living samples collection while scuba divingHydrozoa and other Cnidarian field studyIndian Ocean Seashore sampling in river deltas and reef environmentInternship - Divemaster
Vellmari Formentera - Diving School2002.06-2002.09(4 months)Assist on the daily operation of a Dive centerDive Instructor AssistantGuiding DivesEquipment MaintenanceBoat Crew Assistant
Educational experience
IIFA
Sustainable Tourism Management master of business administration (mba)North American Montessori Center
Montessori Teaching Methodology montessori early childhood teacher training programInternational TEFL and TESOL Training
English Language and Literature, General certificate of teaching english as a foreign languageUniversitat dAlacant
Marine Biology bachelors degreeForest Schools Education Ltd.
Outdoor Education open awards level 3 forest schools practitioner award
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