• Tailor global retail partners for the Glowforge product line in order to optimize future growth. • Develop launch materials in partnership with internal teams and with retail partner collaboration. • Work with retailer partners on Merchandising, POP Design, training, space planning, operations, coordination, communication on pricing and sell-thru, online customer education, SKU set up, etc. • Build and manage all things necessary for a solid partner relationship. This includes constant contact to discuss the business successes and issues, analyzing data, discussing the competitive landscape, work on operational issues, inventory concerns, etc. • Ensuring that our retail business objectives for unit sales, gross margin, consumables and services are being achieved. • Track, report, forecast and analyze retail business data and identify areas for potential improvement. • Support Glowforge as a world class retail brand and make cool stuff!

(2 years 2 months) Managing B2B relationships will both key legacy partners as well as high growth online channels. Growing sales revenue and market share by expanding visibility and educational content throughout the market through our relationships with our partners. Negotiations, conflict resolution, and constant contact with accounts to achieve sales goals. Introducing and training sales teams to new software / Sawgrass products and their value prop sales strategies. Serve as a center hub and primary point of contact between our partners and our logistics, accounting, sales, marketing, and executive teams. I met and learned from many amazing people while working with Sawgrass! It was a great opportunity!

7 years 3 months

Managing Key Silhouette B2B relationships in the U.S. and Canada. This includes education, inventory planning, new product launches, trade shows, marketing / promotions, and negotiations, etc. In short, I get to work with an amazing team in supporting some of the most creative businesses under the sun! No better place to be!

(3 years 11 months) Manage daily operations of an underwriting call floor. Training for new callcenter employees. Utilize several systems such as Five 9, PLM, and lead generators to set up work flow for each day. Dispute resolution / escalation. Employee management. Team development and goal setting. Proper care of sensitive personal information. Professional communications. Governmental regulatory compliance

Operation, repair,and maintenance of various machinery such as : Cleaning furnace and jet wash cabinets Shot Peen Sand Blasting Flywheel turning Berco Mill Serdi Head machines Valve grinder Guide cutting and honing Oxyacetylene Torch Fork lift Power and air tools Complete disassembly, cleaning, machining and reassembly of automotive engines Performance modifications Port and polish head work Head reconditioning Comprehensive and complete understanding of automobile parts, systems, and diagnosis Focus on honest customer service and the highest quality machine work for the best price Demonstrated organizational skills, speed and efficiency, Work under pressure / deadlines, and innovation with new processes.