Sr. Implementation Engineer @ Amplix // ex-Zoom // ex-Solvvy // CX & CS Enthusiast. What I do: I solve problems and find workarounds to create shortcuts; every process has room for improvement. I automate customer support to achieve a high degree of resolutions. I listen to the customers. I communicate my work in a presentable fashion across the business to get improvements actioned. I obsess over the customer experience. Who I am: Experienced Customer Success Director with a demonstrated history of working in the consumer electronics industry. Skilled in Technical Support, Management, Team hiring, Customer Service, Microsoft Office, iWork Apps, Zendesk, Troubleshooting, Problem Solving, Automation and Strategy. Strong information technology professional with a Bachelor of Arts - BA focused in Business/Managerial Economics from Occidental College.