Jennifer's Resume

Jennifer

Live in United States

Nationality

Summary

96% Strong candidate with extensive customer service experience and relevant skills for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has experience answering an average of 20 calls per day and addressing customer inquiries, which indicates multichannel support experience. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Candidate's experience includes assisting customers with product orders and resolving issues, which aligns with order management responsibilities. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has 7 years and 6 months of experience as a Customer Service Representative, exceeding the minimum requirement. 4, Education: High school diploma or equivalent. Candidate has a Bachelor's degree, which exceeds the minimum educational requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which meets the location requirement.

Work experience

Customer Service Representative
Linkedup
2017.09-Current
(8 years)
Recommended, selected and helped locate and obtain out•of•stock product based on customer requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Operated a POS system to itemize and complete an average of 100 customer purchases. Greeted customers entering the store to ascertain what each customer wanted or needed. Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Show less
Customer Service Representative
Saleswork
2015.09-2017.10
(2 years)
Built long•term customer relationships and advised customers on purchases and promotions. Bagged, boxed or gift•wrapped sold merchandise per customer's request. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Served as the main liaison between customers, management and sales team. Asked open•ended questions to assess customer needs. Communicated all store initiatives and promotions to customers to generate return business. Show less
Intern
Telework
2015.05-2015.08
(4 months)
Conducted daily activities on social media sites to boost the company's online presence. Supported the departmental staff by answering phone calls and responding to emails. Collected data from market research surveys and implemented the information into the company's computer system. Provided assistance at events and planned activities under the supervision of Marketing manager. Interacted with clients during business meetings and took notes to transcribe for all members of the department. Show less