Customer CareNovember 2013 – February 2016Villa Medica – Bangkok, Thailand ; Edenkoben, GermanyMedical Liaison person between patient and doctors, medical files verifying validity, database encoding, patient care, translator, patient treatment companion, attending training seminars, meetings and cooperating work with main agent of Villa Medica Germany. Acting as middle linkage between patients and the clinic operations during patients stay, include language and coordination support in all aspects. Supports/Temporary in Germany’s facilities quarterly every other 3 months. Senior Customer Care/ International Sales/Health AdvisorMarch 2016 – PresentVilla Medica – Bangkok, Thailand ; Edenkoben, GermanySetting up Medical Submission flow for Customer Care department, Setting up International Sales flow for Sales department. Foreign language support for CEO’s meeting, Sales, Marketing, and Medical Consultation. Important VIP Guest reception. Contract and agreement negotiation between company and agents, representative, and distributors. Working with company CEO with agency contracts. Working with Clinic Chief Doctor and doctor team in regards to communicating difficult patient cases. Support network for Agent’s in patient retaining effort. Products sales. Patient care. Assisted doctor’s overseas visitation and seminars. Conduct trainings and seminars for potential new agents, business partners, distributors. Project LeaderJune 2018 – PresentEW Villa Medica – Bangkok, Thailand Handling incoming bulk patient specifically for Human Autologous Stem Cell Therapy, Coordination with foreign agents (China), Patient Care, Language support, liaison person between the company and the agent, liaison person in between patient and doctors, deals negotiations, agreement drafts, operation coordinator, treatment flows set up, payment flow set up. Regular reporting to Company and Clinic’s COO on project’s operation.

Business Development - Business Liaison Person - Chinese Partner Representative - Develop a growth strategy focused both financial gain and customer satisfaction - Conduct research to identify new markets and customer needs- Arrange business meetings with prospective clients - Promote the companys products/services addressing or predicting clients objectives - Prepare sales contracts ensuring adherence to law-established rules and guidelines - Provide trustworthy feedback and after-sales report - Build long-term relationships with new and existing customers- Develop entry level staff into valuable salespeople

- Recruiting new member of PATAMSC - Interviewing specific roles in PATAMSC

Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.Perform the registration process by obtaining data from guests and by observing the established guidelines Ensure that all guests are checked-in into the computer immediately and accurately.Check all transactions performed and sign on designated space in the registration card signifying completion of the procedure.Close guest accounts at the time of check-out and asks the guest how they enjoyed their stay.Served as a two-way communication channel between management and guests.Sold and assigned rooms to guests upon registration.