Assist customers with curbside pick up, order pick-up, gift wrapping, returns, and purchases. Ensure associates deliver outstanding customer service by teaching, coaching, and leading by example. Effectively attending to customers when any errors/issues arise and handling them in a timely manner. Team leadership training to ensure we’re all on the same page on how to resolve any conflicts that arise and that our main priority is always customers first but also being able to solve problems.

Assisted the department manager to achieve department volume, productivity, and inventory management. Ensured salespeople delivered outstanding customer service by teaching, coaching, and leading by example. Built long-lasting relationships and kept loyal customers at our location by actively being on the salesfloor. Collaborated with management to ensure merchandising and presentation standards are met.

Set and achieved sales goals for both in-store and digital selling. Responded effectively to customer inquiries and provided accurate current product information. Worked with the team to keep the department customer ready via filling orders and merchandising the floor.

Prepared food and beverages to standard recipes and customized recipes provided by customers. Met store operating policies and standards such as providing quality products, cash handling, and safety. Engaged with customers to understand their needs via clear and thoughtful communication.

Promoted customer satisfaction by preparing food accordingly to recipes and by customer modifications. Maintained high customer satisfaction by preparing orders with accuracy, efficiency, and ease.