Work experience

• Senior Account Manager

  ADI Global Distribution (Florida & Puerto Rico)

  2019.02-Current

  (7 years)

  - Oversee all aspects of sales and customer engagement for both U.S. and LATAM markets, managing a large portfolio of commercial and enterprise clients. - Develop and execute growth strategies tailored to regional market needs, ensuring alignment with organizational goals. - Strengthen long-term customer relationships by understanding business challenges and providing tailored product and logistics solutions. - Collaborate with leadership and vendor partners to enhance service delivery, expand product lines, and increase profitability. - Mentor junior account managers and inside sales teams, improving team productivity and client retention. - Achievement: Recognized as a 2024 Presidents Club Award Recipient for exceptional sales and leadership performance.
• Inside Sales Representative

  ADI Global Distribution

  2014.02-2019.02

  (5 years)

  - Supported outside sales teams to grow regional revenue and strengthen key accounts. - Consistently exceeded sales targets by cross-selling new product offerings to existing clients. - Increased customer base through lead generation and proactive outreach to underserved territories. - Partnered with cross-functional teams to remove barriers to sales success and improve customer satisfaction.
• Sales & Technician

  Worldwide Security

  2007.09-2014.01

  (6 years)

  - Managed CRM operations for 500+ clients across New York City, overseeing sales and service contracts. - Spearheaded regional customer acquisition during a company merger, ensuring seamless transition and retention. - Led a remote team in the Bronx, achieving top performance without direct supervision. - Expanded recurring revenue through contract renewals and value-added upgrades.