92% Strong technical support experience and relevant education, well qualified for the role. 1, 全日制本科及以上学历,理工科优先,有中文读写能力优先考虑; Candidate has a B.S. in Unmanned Aerial Systems, which is a relevant engineering degree, but there's no evidence of Chinese language skills. 2, 2年以上硬件技术支持服务经验,熟悉客户服务工作流程; Candidate has 4 years of experience as a Field Service Engineer providing technical support, which meets the requirement. 3, 负责对一线升级的客户咨询提供技术排障支撑及远程维修指导,包括但不限于电话、视频、线上沟通、工单等； Candidate's role as a Field Service Engineer involves providing remote technical support, which aligns with this requirement. 4, 美国人； Candidate is located in the United States, which implies they are likely American. 5, 工作经验在3-5年之间； Candidate has 4 years of experience as a Field Service Engineer, which meets the requirement.