Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed Coordinated with external vendors or subcontractors when additional resources were needed to meet high demand periods Collaborated with other departments such as sales, customer service, and logistics to resolve any issues related to order fulfillment or transportation logistics Managed daily schedules, assigning technicians to specific routes based on customer demands and technician availability

Coordinating and overseeing daily wealth management operations to ensure efficiency. Handling account documentation, including account openings, closures, and updates within CRM systems. Generating reports on portfolio performance and financial transactions for clients. Assisting in compliance activities by ensuring adherence to industry regulations and company policies. Provide friendly and efficient service via all contact channels. Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment and in-office. Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty. Update customer accounts and maintain accurate and up-to-date records.

Scheduling appointments with one of the doctors/specialists. Utilizing medical devices for measuring and fitting patients with for eyeglasses and lenses. Answer incoming calls, maintaining a respectful and helpful demeanor and providing clear and concise responses.

Developed and improved Project Starfish to assist in the campus wide project to maintain student retention in 4-week and 8-week online courses Monitored and maintained the Raymond campus Tech Nest, assisting students with tech related issues and monitoring the esports team during their practices Created social media graphics for instagram Designed posters for use throughout the eLearning department Created Tech Nest branding for use on Canvas and for campus & tour merchandise Created the Shop Maroon logo for use on the library’s online store

Concentrations: User Experience Design and Research, Branding, Logo Design, Web Design, Coding | GPA: 3.2

Concentrations: Graphic Design, Web Design, Typography, Illustration, Printmaking | GPA: 3.4 Kappa Pi Art Society Member Student Juried Exhibition 2018: Presidential Award; 1st Place in Illustration; 3rd Place in Graphic Design