Work experience

• Technical Support Advisor

  Apple

  2024.03-2025.01

  (a year)

  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to 15+ clients per day. • Developed long-lasting relationships with clients to ensure consistent retention and loyalty. • Managed risk effectively by closely monitoring client portfolios and making timely adjustments. • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns. • Resolved escalated technical problems, boosting customer satisfaction and retention. • Increased department productivity through the implementation of new media management tools and best practices.

Educational experience

• California Institute of the Arts

  UI/UX Design
• University of Michigan

Certificates