Assist the overseas service director in formulating overseas after-sales strategy and overall service system planning. Establish a sound overseas service system according to the company's overseas after-sales business and objectives in North America. • Make a regional spare parts plan according to the spare parts reserve strategy and keep track of the spare parts inventory. Handle existing part issues in a timely manner and warn the HQ team of potential risks. • Responsible for managing overseas regional service stations, formulating promotion plans according to market requirements, and service network development plans. Development and daily management of regional service sites under its jurisdiction. • Establish an overseas regional after-sales team and implement performance plans and personnel evaluation. Lead the structure planning and the establishment of team members according to the planning of the overseas after-sales service department. • Responsible for overseas regional customer management, information management, cost management, and policy research. Assist and cooperate with the sales region to maintain customer relationships, manage orders, and promote sales achievement.

In charge of North American after-sales activities such as building a third-party service providers' network, streamlining the customers’ warranty process, and assigning work orders to third-party service providers. • Acted as the primary contact for North American customer and addressed their issues. • Built a third-party service network in the US and outsourced third-party warehouses • Developed a third-party management system and assigned work orders • Streamlined the process between the internal team and the customer to ensure timely commissioning.

Controlled the North American after-sales activities such as addressing customer concerns, helping customers with their quality claims, and working with the HQ team for claim remedies. • Acted as a primary contact for North American customers (DG, C&I, and utility) and instructed customers on quality warranty claims. • Managed warranty claims and supported the customers promptly. • Achieved results for customer warranty claims while ensuring LONGi’s interests. • Troubleshoot on-site to diagnose possible causes of module failure and collaborate with the HQ team to find the root cause. • Trained new employees in after-sales procedures and warranty claims. • Provided pre-sales technical support.

that played a key role in the factory successfully passing third- party factory inspections and pre-shipment inspections. Within one year of being hired, I was promoted for exemplary service, resulting in beneficial client relations with the company’s newest factory. • Oversaw and coordinated third-party pre-production inspection processes and pre-shipment inspections. • Supervised clients’ needs during on-site production supervision, including arranging quality control experiments, gathering technical documentation from internal teams, and conducting production walk-throughs. • Coordinated transportation, accommodations, and tours for clients, visitors, and overseas management. • Guided internal departments to react promptly to customers’ concerns or complaints, which results in excellent customer satisfaction towards the company and promotes a long-term business relationship with customers, such as NextEra, Vivint Solar, and SunPower.

Hired as an interpreter to help manage North American client relations. Coordinated with and interpreted for clients via email, Skype, and in person. Managed transportation and travel documents for 6-person teams. • Oversaw on-site exhibition construction and managed construction teams of 5 workers. • Served as the company’s North American client relations specialist, participating in factory visits, interpreting for visiting clientele, and maintaining professional and timely communication about ongoing projects. • Proactively preparing for clients’ visits to ensure an excellent experience for the clients, which increases business opportunities for the company.