Provided expert-level support for Apple devices, diagnosing hardware and software issues, resolving technical problems, and educating customers on product features. Collaborated with team members to manage workload, ensuring timely resolution of customer issues while maintaining high-quality service standards. Supports as Genius Admin, coordinating scheduling and workflow, ensuring efficient allocation of resources and timely completion of repairs. Skilled in effectively communicating complex technical information, ensuring clear and concise problem resolution.

Identified and reported bugs for cellular functions of iOS/WatchOS devices across all supported carrier configurations. Skilled in executing manual test cases for wireless features to improve quality of beta software shipped to developers, carriers, and public beta users. Regularly update and maintain python scripts to align with application changes and automated test cases. Performed exploratory testing techniques to uncover unforeseen issues and usability problems. Maintained detailed test documentation, including test plans, test cases, test data, and test reports. Collaborated on Python scripting to extract key values and validate test cases, ensuring accuracy and efficiency in QA processes.