Work experience

• Sales Account Manager - LG TV/AV

  Al-Futtaim

  2020.10-Current

  (5 years)

  11 years 5 months (4 years 8 months) Achievements/Tasks Responsible for the management of sales activities and development of strong relationships and contacts at assigned accounts, and also implementing pricing actions as required. Researched and developed strategies and plans, identified marketing opportunities, directed marketing, and new project development, and analyzed industry and market trends, developments, opportunities, and competitor's activities. Engaged & influenced customers through regular interaction, interpreted customer requirements, and researched prospective clients & new target segments to penetrate sales in that area. Monitored the sales pipeline progress to ensure new projects moving flawlessly and roadblock resolving quickly. Developed and maintained outstanding working relationships with customers to ensure customer satisfaction. Employed a consultative selling approach, gaining client trust and confidence by uncovering needs and building value to overcome budget restraints; identified product gaps. Achieved strategic sales goals through professional customer contact and evaluation of business needs. Maintained accurate customer/sales records and presented periodic reports for management review and decision making.
• Sales Account Manager

  Toshiba HDD/USB/MSD/RCR & Audio

  2020.02-2020.09

  (8 months)

  Achievements/Tasks Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management. Refined customer segmentation, assisted with territory management, and enhanced renewal and upsell processes. Provided efficient, courteous customer service and assist in all aspects of product offerings and services. Applied deep knowledge of customers’ challenges and market dynamics with exposure to a variety of industries and market segments and closed several strategic deals with targeted key accounts and projects across UAE. Implemented all business-building and relationship-building expectations with uniquely assigned customers. Coordinating sales effort with marketing, sales management, accounting, operations, and technical service groups, and ensuring that sales targets are met as set by Management.
• Sales Account Manager - Microsoft

  Al-Futtaim

  2014.01-2020.01

  (6 years)

  (6 years 1 month) Managed organizational sales by developing a business plan that covers sales, revenue, and expense controls. Established sales objectives by forecasting and developing annual sales quotas for regions and territories; and projecting expected sales volume and profit for existing and new products. Designed and implemented a strategic sales plan that expands company’s customer base and ensured it’s strong presence. Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs. Presented sales, revenue and expenses reports and realistic forecasts to the management team. Identified emerging markets and market shifts while being fully aware of new products and competition status.
• Senior Account Manager - Nokia Project

  IML Group

  2010.09-2013.12

  (3 years)

  4 years 6 months (3 years 4 months) Achievements/Tasks Developed business plans to evaluate the market opportunity and strategic fit for new product concepts, and also implemented solution-based sales strategies that uncovered new business opportunities and managed account growth. Provided expert analysis and evaluation of client and market needs; addressed key client issues in a professional and timely manner; surveyed any opportunity and offered superior solutions driven to achieve the highest customer satisfaction. Identified issues, opportunities, and associated strategies within assigned areas through frequent conversations and interactions with customers and the sales team. Developed, executed, and realized company vision, sales strategy, and marketing plans for more than 20 team members across UAE (Carrefour,Jacky's & Sharaf DG) accounts. Worked cross-functionally with internal sales channels to coordinate territory planning, account management, support services, and business strategies to drive revenue growth.
• Account Manager

  Dubai

  2009.07-2010.08

  (a year)

  (1 year 2 months) Achievements/Tasks Responsible for creating development plans; forecasting sales targets and growth; identifying market opportunities through meetings, networking, and other channels; meeting existing and potential clients, and building positive relationships. Involved in extensive handling of & managing the categories of Knorr, Nido Milk, Signal sampling & Nokia promotions activations in the UAE market that are in-store & Outdoor, in terms of sampling guidelines, the right brand talk, right overall sampling activity & effective control of the brand image in the trade. Developed opportunities in target markets with the support of marketing; nurtured and developed relationships with key customer accounts, and also attended face-to-face meetings with clients. Identified and mapped business strengths and customer needs; researched business opportunities and viable income streams; followed industry trends; drafted and reviewed contracts, and reported on success and areas needing improvement. Managed and retained relationships with existing clients; increased client base, and also possessed an in-depth knowledge of business products and value proposition.
• Operation Manager

  Trans Flair Logistics

  2007.12-2009.05

  (2 years)

  (1 year 6 months) Achievements/Tasks Responsible for evaluating and developing marketing strategies, planning and coordinating marketing efforts, doing competitive research, identifying potential customers, creating promotions, managing advertising campaigns, building brand awareness, supporting sales, and participating in lead generation efforts. Possessed excellent communication and critical-thinking skills, responding to client's inquiries and concerns, and providing recommendations to ensure successful project completion. Reviewed and analyzed activities, cost, operations, and forecast data to determine department progress toward the company's goals and objectives. Identified potential technical risks and issues and implemented remedial solutions to minimize negative impact. Accountable for all business transactions and reviewing performance with an aim to meet and exceed the given sales targets.
• Field Marketing Manager - Samsung Project

  CAP Enterprise Solutions

  2006.07-2007.11

  (a year)

  (1 year 5 months) Achievements/Tasks Responsible for developing strategies and tactics to drive sales, deploying successful marketing campaigns, and implementing the same from ideation to execution; producing valuable and engaging content, monitoring marketing budgets, overseeing and approving marketing materials; and analyzing consumer behavior and advertising campaigns. Created, and executed marketing plans to drive demand, generate leads, engage customers, and elevate brand awareness. Involved in distributing and issuing all kinds of POS materials, Sales Promotional Materials, and other Marketing Materials to dealers, retail outlets, and retail shops.
• Store Manager

  Aptec Gulf

  2001.12-2006.06

  (5 years)

  (4 years 7 months) Achievements/Tasks Responsible for overseeing the day-to-day operations of the corporate store; making sure that it runs effectively and smoothly; motivating sales teams, developing promotional materials, delivering excellent service to ensure a high level of customer satisfaction, meeting sales objectives, creating business strategies and attracting new customers, hiring and training new staff, developing and arranging promotional material and arranging store displays; preparing a detailed report on buying trends and customer requirements, and overseeing workers.

Educational experience

• New London College

  Business Administration and Management general

  2013.01-2014.01

  (a year)
• Cambridge Education

  Business Administration and Management, General

  2010.01-2010.01
• Elite High School

  1994.01-1996.01

  (2 years)

Certificates