- Top performing West Coast National Advisor for SDSU, UNLV and CSU Long Beach Cybersecurity and Software Development bootcamps. Achieved highest introductory to extended start conversion of 43% in August 2023. - Team leader and go-to person for training, best practices and team operational support.- Identified funding source opportunities for ThriveDX with Department of Rehabilitation (DOR) in California and Nevada and proactively built relationships with DOR Advisors leading to executive level strategic initiative. - Developed essential tools for National Admissions Advisors and Leaders in Google Sheets to track all key cohort dates and changes across multiple programs, universities and starts.- Crafted welcome emails and other Slack and Text templates used by National Admissions staff in communications with students.

- Developed a cross-departmental Refunds and Schedule Changes process in Monday/Jira between National Admissions, Operations, and Finance teams and cut student refunds turnaround time in half. Streamlined weekly Intro-Extended Starts Forecasting for C-level executives and managers through tool built in Google Sheets that pulled multiple data sets into one easy view.- Oversaw the creation, updating and accuracy of all 45 University program Welcome Packets, Codes of Conducts, and Registration Policies through version control and central document repository. - Built out Introductory and Extended program registration links in DestinyOne.- Designed and implemented Connectivity Survey and equipment ordering process with HR and IT that assured all 200+ remote admissions employees had optimized internet connectivity.

- Top performing National Admissions Advisor selected to head up prestigious University of Michigan new partner launch (Nexus School of Engineering). Achieved highest extended start count of any partner launch. - Identified University of Michigan funding gap and developed relationship with UMich Credit Union which led to increased student funding access and direct payments to ThriveDX. - Selected to launch new partnership with San Diego State University Cybersecurity and Software Development programs and achieved high start rate.

- Top performing Enrollment Advisor for online bachelors and masters degree programs.- Promoted to Senior level Advisor in charge of assisting new hires and responsible for achieving higher goals.

Directed the planning, coordination, and launch of a brand new call center for the school to improve Admissions, Financial Aid, and Registrar services for students and staff. (20,000+ student population) Recruited, hired, trained, and led a staff of 30 employees (28 Student Workers + 2 Coordinators).Achievements• Led the overall strategic planning, visioning, and cross-department coordination needed to create this “one-stop shop” call center for students and staff. Facilitated multiple pre-planning sessions with department leaders and staff to assure a coordinated effort. Designed an effective “live-call” issue resolution and escalation process between departments utilizing Instant Messaging, Email and a shared Escalation Tracker. • Created a culture of support, success, and service where team members felt proud to be a part of something innovative and new for the school while improving and helping their fellow classmates understand and navigate through complex Admissions, Financial Aid, and Registrar processes and policies. • Oversaw the successful design, development, and roll-out of a new VOIP phone system (Fusion). The project included mapping and building IVR routines, writing and recording auto-attendant messages, troubleshooting and communicating technical issues, and pushing vendor to meet deadlines and make system improvements. • Headed up new Communications Planning Committee which improved outward email, text and letter campaigns across all servicing departments. We achieved a 98% blast success rate and improved message contact rates with students. • Bilingual Spanish-English strategic plan developed which entailed creating an auto-attendant prompt “en espanol” and assuring 30% bilingual student workers to service Hispanic community of students and parents. This initiative aligned with the university’s goal of becoming an HSI (Hispanic Serving Institution).

Worked closely with executive leadership team at CECU (Career Education Colleges and Universities) on extracting, organizing, and compiling 5 years of IPEDS program completions data for all U.S. institutions, across all sectors and tying the data to state level employment projections. (Access and Excel)Achievements:• Developed a searchable database allowing CECU to provide institutions a quick, comprehensive glance at their members schools’ 5-year historical completions data (IPEDS) tied to that state’s job growth projections. (CIP-SOC)• Produced a cross-sector analysis of academic program completions allowing CECU to better demonstrate the importance of Career and Vocational Training programs and their impact on the U.S Economy.• Analysis, narrative, and final report published on CECU’s website and released to all member institutions. (“Campaign to Create 5 Million Career Professionals”)

Originally hired on to build a new, specialized Contact Center for Heritage College which would enhance admissions and student services by providing additional phone support, lead screening, and appointment setting for 10 U.S. campuses. Promoted to Senior Business Analyst in charge of assessing business requirements across all departments/campuses and translating them into technology solutions. Achievements• Designed and implemented business rules, processes, and reporting for newly acquired CampusVue (Cvue) Student Information System. • Headed up Talisma-Cvue connector project which included a full redesign of Talisma CRM Statuses, Stages, Workspaces, and Lead-to-Enroll Conversion Reporting. • Designed and built much-needed Retention, Placement and Credential (Licensure) Reporting required to remain fully compliant with ABHES (Accrediting Bureau of Health Education Schools.)• Stepped in and filled a critically needed role of LMS Administrator for home-grown, legacy HOL (Heritage Online Learning) system as well as its integration with CampusVue.

Headed up Admissions Department consisting of 30+ inside sales and customer service reps for this fully online/correspondence school. (Promoted shortly thereafter to Director of Contact Center, then Senior Business Analyst for Heritage College.) Achievements:• Implemented a new “Admissions Success Road Map” for Weston Distance Learning which included structural and performance management enhancements between initial lead screeners and licensed sales reps, the development of better KPIs and phone reporting, as well as overall inside sales and customer service motivation and training.

Headed up Operations for rapid growth, online division based out of San Juan, Puerto Rico and San Antonio, TX. Served on Senior Leadership Team in charge of leading, managing and inspiring staff of 200+. Drove multiple strategic projects to allow for scalable growth, improved new student recruitment, and better student retention. Achieved growth in student population from 250 to 2500.Achievements• Successfully led 2 major new call center facility expansions in Puerto Rico (16,000 sq ft) and San Antonio, TX (9,000 Sq ft) by effectively pushing project to meet deadlines and motivating facilities, IT and operations team members to achieve goals. Oversaw recruiting, hiring and training of all new staff in San Antonio site. • Designed and implemented a fully electronic student filing system allowing for more efficient admissions, financial aid, and registrar file processing, as well as cross-site document sharing. Oversaw “eFile” vendor selection, contract negotiations, and new technology integration between SchoolDocs, Docusign, and CampusVue. • Streamlined, documented (via SOPs) and trained on multiple new processes across all university departments. Key Projects: eLeads implementation, streamlined admissions checklist, enhanced reporting and business intelligence, CampusVue-Blackboard integration enhancement, Student Advisory Committee, bilingual project, new CRM vendor sourcing, workforce forecasting model, and “early colleges” program.• In charge of ensuring online division remain in compliance with Department of Education, Puerto Rican Council, ACICS, Middle States Commission on Higher Education, and the Texas Higher Education Coordinating Board. Online division successfully passed all audits by regulators.• Took over struggling San Antonio site and improved overall morale, culture, and teamwork between admissions, financial aid, and student services which led to improved lead-to-enrollment conversion rates from 9% to 12%.

Oversaw day-to-day operations of this new, adult, bilingual (Spanish-English), vocational, correspondence school. Recruited, managed, and trained two sales teams in call centers in Lima, Peru and Tijuana, MX. Recruited, trained, and motivated instructors and advisors. Ensured that school remain in compliance with rules and regulations set forth by the Colorado Department of Higher Education – Division of Private Occupational Schools (DPOS).Achievements• Oversaw the enrollment of 100+ students into programs over first 2 years, and assisted multiple students with career coaching and setting up internships in medical clinics in their areas. • Analyzed and implemented process efficiencies that allowed the school to go fully electronic thus reducing internal costs and increasing student satisfaction and degree-completion turnaround time.• Implemented a recruiting and sales rep training strategy that cut our cost per acquisition in half from year 1 compared to year 2. The strategy focused on incentivizing a highly skilled sales manager and recruiting a smaller, more qualified admissions team.• Developed a comprehensive metrics tracking tool in excel which tracked sales and marketing costs and allowed for quick calculation of tuition revenue, cost per lead, cost per acquisition, and conversion rates by program and lead source. • Created and facilitated sales rep trainings in Spanish and English. This included writing the sales script, CampusVue reference manual (student information system), and other supplemental training materials. • Achieved 100% compliance with the Colorado Department of Higher Education, and received an advance in approval status from “Provisional” to “Standard” (good for three additional years).

Managed, trained, coached, and led a team of 8-12 Admissions Counselors (inside sales reps) to meet new student enrollment goals for the university. Worked closely with the VP of Sales and Marketing in developing new strategies, processes, and policies for the entire Enrollment Center. Collaborated with the VP of International Business Development in the creation of marketing strategies that led to growth in our international student body. Achievements:• Played an integral part in the achievement of a 14% increase in new student enrollments, which led to a 30% increase in university revenue (2002-2006). Key contributors to this success included growing the department from 15 to 50 reps, implementing an automated dialer system, developing an effective new hire sales training program, and creating a supervisor coaching plan. • Selected to represent Enrollment Center in an executive-level, cross-functional strategy team. Our work led to increased cohesion between departments, a rewriting of our university’s vision & mission, and the decision to entirely revamp our student information system. Received special recognition from President for role as Subject Matter Expert (SME) in the implementation of the new system. (CampusVue)• Designed and developed a series of user-friendly metric tools in excel which tracked department performance, facilitated new student forecasting, and allowed for the quick calculation of compensation plan metrics and rep salary adjustments.• Called upon to travel to México to promote JIU degree programs. Achieved highest close rate (10%) for new student enrollments from a promotional event.

Responsible for generating new student enrollments for the university by calling domestic and international leads.• #1 performer in new student enrollments into the MBA en Español program.• Consistently ranked within the top 5 in the Enrollment Center for new student enrollments.• Trained department on international recruitment strategies.

Approached multiple companies throughout the city selling my services as an English teacher.• Deloitte and Touche, Wingfoot (GoodYear), Motorola – Created and facilitated in-house English language programs for executives and employees. Provided translation services as needed.• Universidad Autónoma de Chihuahua - Taught American History and English classes in adult diploma program.

Taught private and group ESL classes to executives and professionals from all over the world.