Hunter
T1 Support Engineer
MaleAfter-sales customer serviceLive in United StatesNationality
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Work experience
T1 Support Engineer
boxIT, LLC2022.10-Current(3 years)(2 years 10 months) Managed Service Provider (MSP) - Providing IT support for multiple businesses in multiple environmentsSenior Operations Administrator
FedEx Ground2021.07-2022.07(a year)(1 year 1 month) Complete quality assurance for hundreds of packages daily Perform customer service for flawed packages (e.g. address corrections,damaged personal items, delivery verification) Research and contact companies to return lost itemsStudent Manager
Personal Touch Catering - Virginia Tech University2017.01-2020.01(3 years)Created weekly schedules for student employees Hired and performed orientation for new employees Managed events when needed Maintained employee paperwork both national and international Provided customer service with clients regarding room layout, lighting and A/V set up Ensured smooth delivery of all catering needs including food, beverage, tables and chairs
Educational experience
Virginia Tech
Computer Engineering2017.01-2018.01(a year)Virginia Western Community College
Computer Science2014.01-2016.01(2 years)
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