• Managed and optimize Contact-to-Cash delivery processes and service delivery models aligned with firm-wide objectives. • Developed and executed strategic plans and project roadmaps supporting multi-service initiatives across finance, HR, procurement, and client operations. • Interpreted financial data (AR, WIP, backlog, profitability) to support decision-making, resource prioritization, and growth opportunities. • Created and maintained tracking tools, dashboards, and reports using Excel and PowerPoint to monitor project progress and performance. • Maintain & present operational performance reports, dashboards, and recommendations to executive management. • Managed multiple processes enhancement projects simultaneously, delivering outcomes under tight deadlines in a matrixed environment. • Collaborated closely with cross-functional teams (finance, HR, leadership, external vendors) to deliver integrated solutions. • Prepared presentations and reports supporting strategic initiatives and leadership reviews. • Built and led high-performing teams through effective coaching and mentoring, consistently achieving organizational goals • Managed HR operations, including recruitment, onboarding, benefits administration, and employee relations, ensuring full compliance with labor laws and company policies.

• Business Development :Supported lawyer- attorneys in working closely on client matters, billing, and relationship management and assisted with client communications, reporting, and invoicing • Document Preparation: Proficiently drafted and formatted legal documents to meet specific legal requirements. • Filing and Record Keeping: Organized and maintained both physical and electronic files for quick document retrieval. • Client Communication: Scheduled appointments, gathered information, and kept clients updated on case progress. • Calendar Management: Managed attorneys' calendars, scheduling appointments, court dates, and deadlines. • Amend bullets to emphasize BD exposure

• Case Management: Coordinated patient care plans, collaborating with healthcare professionals, including doctors, nurses, therapists, and specialists. • Oversaw the planning and execution of patient discharge, ensuring a seamless transition to other levels of care. • Maintained open lines of communication between patients, their families, and the healthcare team, providing regular updates on patient progress • Medical Equipment Management: Managed resources to provide patients with access to essential medical equipment, medications, and social services. • Health insurance: Facilitated insurance approvals and coordinated transportation logistics to and from healthcare facilities. • Quality and Patient safety: Monitored and evaluated the quality of patient care, actively identifying areas for improvement and working with the healthcare team to enhance patient outcomes.