Experienced quality manager with a demonstrated history of heater products which exported to the US and Canadian markets. Skilled in quality assurance management, NPI, Failure Mode and Effects Analysis (FMEA), Root Cause Analysis, Continuous Improvement, Manufacturing Engineering, WORK EXPERIENCE Quality Manager Site Quality Manager: Strategic Oversight: I work with a cross-functional from factory team (our key supplier) to manage end-to-end quality operations for a high-capacity heater manufacturing plant. My role involves overseeing four specialized divisions: Stamping, Plastic Injection, Painting, and Assembly. Core Responsibilities: 1.Quality Management: Manage the quality system for a heater factory with 4 workshops (Stamping, Plastic, Painting,and Assembly). 2.Audit: Working with key suppliers to prepare for third-party audits international audits such as QMS Quality Management System, SMETA Sedex Members Ethical Trade Audit, C-TPAT Customs-Trade Partnership Against Terrorism, and FCCA-Factory Capability & Capacity Assessment. 3.Customer Relations: Work directly with Critical/Major customers like Walmart, Home Depot, and Lowe’s for product inspections and tests. 4.Problem Solving: Handle customer complaints and warranty issues to ensure high satisfaction. 5.KPI Monitoring: Track quality goals and coordinate with teams to improve daily production. Key Achievements: -Quality Improvement [2025]: Increased the FQC (Final Quality Control) pass rate from 88.37% in 2024 to 97.07% in 2025. We work with cross functional team from factory and used tools like PDCA, Gemba Walk, and FMEA to reach the target. -Production Growth: Managed quality for 1.6 million products in 2025. This is an increase of 4.8 times compared to 2024.

Establishing a supplier quality assurance with particular emphasis on quality control through incoming material inspection, supplier audits annually in the electronics telecommunication industry.