Summary

Work experience

• Client Services Specialist

  TDCX (MY) Sdn.Bhd Malaysia

  2023.03-2024.03

  (a year)

  • Supported the onboarding team by verifying the validity of Vietnamese ID cards as part of the KYC (Know Your Customer) process before passing the information to the onboarding process. • Managed customer inquiries and resolved issues through phone, email, and online platforms, ensuring high client satisfaction. • Processed client withdrawal requests on MT4 while adhering to the organization’s segregation of duties principles. • Conducted "layer 1" trade investigation for MT4-related issues and escalated complex cases to the appropriate teams. • Reported on client queries and trends, providing actionable insights to internal stakeholders.
• Content Moderator

  Majorel Malaysia Sdn Bhd Malaysia

  2022.07-2023.01

  (7 months)

  • Managed and reviewed applications or internet content, ensuring compliance with guidelines and policies. • Provided backend support for processing global user feedback, maintaining high levels of quality and productivity. • Consistently met performance targets, contributing to overall team success.
• Sales and Customer Service Representative

  Vinatech Nha Trang Ltd

  2016.02-2022.05

  (6 years)

  • Consulted customers on computer hardware products, closing sales via phone and social media platforms. • Addressed customer inquiries regarding product specifications, pricing, and warranty services. • Verified and processed warranty claims, ensuring accuracy and efficiency in handling customer issues. • Managed communication between customers and the technical department to facilitate product repairs and returns. • Maintained detailed records of warranty activities and provided regular updates to customers.

Educational experience

• University of Hutech Ho Chi Minh

  Business Administration

  2009.10-2012.11

  (3 years)

  I studied in Bussiness Administration.

Languages