Work experience

• Senior Technical Account Manager

  Adjust

  2022.07-Current

  (4 years)

  (3 years 3 months)
• Account Manager, APAC

  TikTok

  2020.08-2022.07

  (2 years)
• Product Monetization Specialist

  POPS Worldwide

  2019.06-2020.08

  (a year)

  (1 year 3 months) - Conducted & analyzed market research to propose business opportunity and requirements - Transferred requirements and work directly with the development team to ensure project road map and delivery - Defined and evaluated product performances metrics to give a holistic view across all departments - Operated Inventory & Yield optimization for all POPS's app inventory across multiple platforms - Defined test case, UAT and conduct user survey, A/B testing to ensure end- user experiences when using the app with ads Contribution: - Structured business deals & negotiate with partners to elaborate programmatic partnerships - Improved sale funnel efficiency
• Assistant Producer

  Gameloft

  2016.12-2019.02

  (2 years)

  (2 years 3 months) • Manage a team of 10 developers and oversea tester on games development and quality assurance. • Plan and allocate resources to ensure the project meet the deadline and quality requirements • Being the local key contact of Head Quarter Producers and creation studios for any issues related to the assigned projects. • Foster ideas and feature development within the team. • Work closely with Business Intelligent team to ensure game KPIs. • Review and deliver technical customer support for users
• Customer Services and Marketing Assistant

  British Council

  2014.04-2017.05

  (3 years)

  (3 years 2 months)
• British Council

  • Delivered professional customer services and administrative support to both internal and external customers. • Contacted and provided information on sales promotion every term for re- registration customers. • Prepared and supported events held by British Council, including logistics and deliver information to customers in events. • Conducted customer interview on assessing the result from several marketing campaigns, discovered 70% inefficient ad-frame throughout 3 campaign. • Contacted 30 public schools representatives and negotiated for placing banner inside their school, saved 30% total cost (13 million VND) from the previous campaign.

Educational experience

• National Economics University in Viet Nam

  Marketing/Marketing Management, General

  2012.01-2016.01

  (4 years)

Certificates