Provided exceptional technical support by navigating difficult customer interactions with professionalism and resilience, ensuring a positive customer experience by providing clear technical guidance. Efficiently multitasked in a fast-paced environment, demonstrating adaptability, self-management, and strong organizational skills while independently troubleshooting technical issues and prioritizing customer needs. Researched and resolved technical issues across Apple products using multiple internal tools, cross-referencing resources, and ensuring strict adherence to privacy and security protocols.