Lead the strategic alignment between business objectives and IT initiatives, ensuring all technology efforts directly support organizational goals. • Cultivate strong relationships with both business and IT stakeholders to promote long-term strategic alignment and uncover opportunities for digital transformation. • Ensure IT services are implemented and maintained in accordance with the organization’s strategic IT roadmap, driving measurable business value. • Oversee IT program deliverables to ensure projects are completed on time, within scope and budget, and meet defined quality standards. • Collaborate effectively with cross-functional departments including Finance, HR, Administration, and Operations to ensure IT initiatives are well integrated into overall business operations. • Identify, assess, and proactively mitigate risks across IT projects and programs with detailed contingency and recovery plans. • Deliver regular performance updates and detailed reports to senior leadership, escalating critical issues when necessary to maintain alignment and delivery schedules. • Champion continuous service improvement by identifying and executing on opportunities to enhance IT delivery, operations, and user satisfaction. • Ensure strict compliance with internal IT policies, security procedures, and relevant regulatory frameworks. Deployed IT solutions and facilitated staff training sessions • JAMF MDM Implementation: Led the end-to-end configuration and deployment of JAMF MDM, including creating user groups, classes, and enrollments; setting up and enforcing security policies; deploying apps; managing device enrollment; and providing in-depth training for staff to ensure seamless adoption and usage. • Apple Device Ecosystem Management: Configured and managed Apple hardware including MacBook Pro, iMac, iPad, and Apple TV. Assigned core educational and administrative apps via MDM platforms such as Jamf and Mosyle. • ICT Lab Deployment: Designed and set up fully functional ICT labs aligned with curriculum needs, ensuring device compliance with core app installations and security policies. • Digital Procurement & App Management: Oversaw procurement of educational applications via the Apple VPP program, ensuring bulk licensing, cost efficiency, and seamless deployment. • Online Safety & Digital Citizenship Training: Conducted comprehensive workshops and training sessions on digital safeguarding and responsible technology use for students and staff. • Incident & Complaint Management: Monitored and resolved IT-related issues categorized by priority (critical, high, normal) while adhering strictly to SLA response times. • Campus wide IT Oversight: Directed IT issue resolution across departments and campuses, driving performance excellence through proactive service monitoring. • Asset & Inventory Control: Managed tracking of IT assets, including recovery of missing devices (e.g., iPads) using MDM, ensuring inventory integrity and minimizing losses. • Equipment Decommissioning: Coordinated the withdrawal of devices and equipment promptly upon registrar notification, maintaining data security and compliance. • Audit & Compliance Leadership: Executed corrective actions from audit findings and maintained full documentation to ensure readiness for regulatory inspections. • Risk & Resilience Planning: Maintained and updated the IT risk register, proactively addressing threats to operational continuity. • Microsoft Dynamics 365 Administration: Provided technical support for Dynamics 365 modules, including Finance, Operations, and HRMS, enhancing operational workflows. • AI Integration in Education: Piloted and implemented AI tools in the classroom, promoting adaptive learning strategies and administrative efficiency. • IMT Lazarus MDM Implementation: Led the end-to-end configuration of IMT Lazarus from scratch, including creating groups, classes, and user enrollments, establishing security policies, pushing apps, managing device enrollments, and delivering comprehensive training sessions for staff. Apple Specialist (cum) IT Manager- 08/2016 to Oct/2023 Arcadia School – Al-Shirawi Group of Company Dubai U.A.E Key Project: End-to-End IT Setup for a New School Campus Led the complete planning, design, and execution of IT infrastructure for a newly established school, delivering a modern, scalable, and future-ready digital learning environment. Responsibilities and achievements included: • IT Infrastructure Design & Deployment: Built the entire network architecture from the ground up, including structured cabling, firewall and router configurations, wireless access points, and server room setup. • ICT Lab & Classroom Integration: Designed and equipped state- of-the-art ICT labs, integrating high-performance PCs, smart displays, and educational software aligned with curriculum standards. • STEM & Robotics Lab Setup: Procured and deployed robotics kits, 3D printers, and STEM learning tools to promote hands-on, inquiry- based learning. • Mobile Device Management: Implemented Apple School Manager, Google Workspace, and mobile device management tools to ensure seamless integration, device control, and student safety. • School ERP & Systems Implementation: Rolled out a full suite of educational systems, including: o Student Information System (SIS) o Attendance System with biometric/RFID integration o Canteen Management System with cashless payment o School ERP for finance, HR, and communication modules Personal Memoranda S/O DOB Marital Status. Nationality Visa Status (U.A.E) Date of Issue (VISA) Date of Expiry (VISA) Passport Number Place of issue. Date of Issue. Date of Expiry. K. Devicharan 24.07.1978 Married Indian 12 Oct 2023 11 Oct 2025 B6239487 Abu Dhabi 28 May 2024 27 May 2034 • Microsoft Dynamics 365: Configured and customized for administrative operations and centralized reporting. • Google Workspace for Education: Set up Google Admin Console, user groups, shared drives, and integrated collaboration tools for students and staff. • Training & Adoption: Led onboarding sessions for academic and admin staff, ensuring smooth adoption of all systems and tools. Manages the day-to-day IT tasks and activities • Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, DataStores, Endpoints, Users) including least privileges, firewalls policies, access control, SSO, IPS, Encryption. ... etc. • Team Management and ensure escalated service requests & SLAs are handled in a timely manner. • Ensure patches are installed and verified on all systems in accordance with the service • Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements. • Develop standards for workstations, mobile devices, printers, and other devices routinely. • Identify areas for process improvements. • Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations. • Drive continuous improvement for ITSM (IT ServiceManagement). • Configure and Maintain (ASM) Apple School Manager & (VPP)Volume Purchase Program web-portal • Integrating Students, Teachers, Class, Subject’s details in (ASM) Apple School Manager and Migrating with Light- Speed & (Mobile Device Management) • Configure MDM policy, creating restriction profile for students and Teachers iPads and enrolling MDM profile in iPad’s • Configure Web-filter Policy in Light Speed MDM • Creating Groups, Sub-groups Adding user in to groups Assigning Apps in Light-speed/Air-watch MDM • As per the Teachers Request Download the Education App from VPP and Push to students iPad Via MDM • Configure and Maintain Audio/Video /Lighting on School events. • Response and resolve the telephone and email IT quires from All Academic staff and non-Academic staff. • Providing Door step IT support for all Foundation stage and Key stage class’s • Providing IT support on Seesaw, Showbie and Classroom Monitor. • Configure and Administrator Mac Mini Caching X Server • Configure Apple device’s Mac book Pro, iMac, iPad and Apple TV and assigning the core Apps as per the Teacher’s request and Principal Approval. • Hand on experience in IDENTIGY JRNY platform. • Setup the ICT “Information and Communication Technology” Lab as per the Management approval and make sure all core Apps and policy is applied. • Conduct IT Induction training to familiarize the various IT policies and frameworks of the school • Conduct Apple Training for Academic staff and non- Academic staff. • Preparing IT Agreement policy & Hardware Request form for the Academic staff and non-Academic staff and make sure to sign the document’s • Track the IT assets issues to Teachers & Pupils through MDM (Mobile Device Management) • Ensure school iPad is enrolled under DEP (DeviceEnrollment Program) & ASM (Apple school manager) © • Various application procurement by using (VPP)Volume2 Purchase Program for Bulk download and better pricing • Evaluate the complaint status of critical, high and normal and ensure closure of complaints as per the response time matrix • Responsibility for overall IT issue in school handling SLA • Tracking of missed IT assets(iPad) of Pupils and Teachers through MDM • Withdrawal of IT equipment based on registrar intimation within 24 hours • Take corrective actions to the audit findings • Update the risk register based on the potential issues that can affect school operations and take actions Manager Service – Apple Division 03/2016 to 08/2016 PRO TECHNOLOGY, Dubai U.A.E • Responsible for diagnosing, testing and repairing Apple Computer Systems and Apple Mobile Devices following Apple Computer Repair Procedures. • Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications. • Administrated, configured, and maintained Mac OS X servers ranging in scope from Open Directory, User Groups and File Sharing for onsite client • Disabled and enable accounts, file and folder permissions and configuring security templates as per need for onsite client • Coordinate with Apple UAE for sales, service and Tech event. • Promote the company brand to key buyers; ensuring their knowledge is current and appropriate.

Rich corporate experience in Deployment and management of Apple Desktop and Server Computer’s • Strong Apple Mac OS client and Server /Presales Expertise combined with Business Administration degree • Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management and team building • Achievement oriented with excellent Communication, Co-ordination, Management skills & Interpersonal skills • Proven ability in problem solving, analysis & manage with consistent results A dedicated and committed individual who is willing to take on challenging roles, tough assignments and work to tight deadlines • Familiarity with Intel-compatible hardware and Apple Macintosh hardware. • Advanced ability (building and configuring machines,hardware troubleshooting) • A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure • Expert in Mac OS X 10.7,10.8, 10.9 Mavericks Client/10.7, 10.8 Mountain Lion Server, Open Directory, Workgroup Manager, Profile manager, Apple Remote Desktop, Active directory, DNS, DHCP • Good understanding of networking fundamentals and security.

Project: Cognizant India Private Limited Bangalore • Deployment and management of 500+ Apple Computers running Mountain Lion /Mavericks versions of Mac OS. And Provided Client / server level technical support for

Organization : M/S.OFFICETIGER DATABASE INDIA Location : Chennai - India

Location : Chennai – India