Work experience

• Customer Service Representative

  HSBC

  2021.09-2022.08

  (a year)

  Provide splendid customer services to our customers in a friendly and courteous manner to maintain and Improve our customers’ banking experience, and ensure that customers’ confidential information is properly protected and only used for official purposes only. Ensure that all the bank’s policies and procedures, code of conduct, and regulatory guidelines are strict while handling our different account types and banking products, such as CDs, money market accounts, loans, and credit cards in 3 regions: UAE, Oman, and Bahrain Constantly improving and Maintaining sufficient knowledge about the banking products, services, and responding to all sensitive inquiries from customers who are victims of fraud, theft, or identity theft.
• Customer Service Representative

  Vodafone

  2020.01-2021.09

  (2 years)

  (1 year 9 months) Manage, track, and filter the quality scores of my team to create full reports delivered to my direct managers every month as a part of call quality tracking and monitoring responsibilities to maintain the team performance. Handling large-scale corporate accounts, and providing accurate, valid, and complete information to customers along with listening to their concerns and complaints with the goal of identifying the causes of the problem to ensure our customer's retention rates and satisfaction. Work in compliance with high standard company practices and in accordance with brand requirements while assisting our corporate customers in their bill cycles inquests. Employ teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently delivering solutions and solving any problems.

Educational experience

• Suez Canal University

  BCom, Accounting and Finance

  2015.01-2019.01

  (4 years)

Certificates