Haissam's Resume

Haissam

Male

Customer Service Specialist

Live in United Arab Emirates

Nationality

Customer Service Specialist
Zing
2024.05-Current
(2 years)
(1 year 6 months)
Customer Service Specialist
Wise
2022.10-2024.05
(2 years)
(1 year 8 months) Offering assistance to business customers on how to better use Wise services. - Partner with other teams to optimize the customer's experience. - Troubleshoot the issues and identify the root cause of it to prevent future complaints. - Explain to customer's what seems non-understandable for them and get their feedback and deliver it to the concerned team to help improve the product. - Resolving business customer complaints received over phone, chat & email following the concept of ''1 contact addresses all the concerns''
Customer Service Team Leader
Pure Health
2020.09-2022.09
(2 years)
(2 years 1 month) Provided excellent level of service to passengers, airport staff, as well as supporting the leadership needs in Arabic, English, and French. - Lead, motivate, and support large teams with time-sensitive demands. - Manage staff schedule and review performance on-site. - Maintain employee HR records and requests and handle disputes. - Maintain quality assurance protocols while meeting productivity targets and delivering world class service in a timely manner. - Oversee inventory and coordinate the supply needs. - Communicate with government entities to ensure safety and compliance is being implemented. - Troubleshoot any technical issue with the Trakcare system, as well as run reports and check for irregularities. - Assist passengers by clarifying all the rules, regulations and the whole process.
Customer Sales and Service Agent
Emirates
2019.10-2020.09
(a year)
Provided an outstanding level of service, while developing productive and trusting relationships with customers in Arabic, English, and French. - Chose and arranged travel arrangements for passengers. - Completed full cycles of ticketing process, including payments. - Resolved general sales inquiries and problems regarding about travel documentation and restrictions. - Reissued existing reservations and Skywards tickets. - Ensured complete customer satisfaction.
Sr. CSR Advisor (Prestige account)
Etisalat
2016.07-2019.10
(3 years)
(3 years 4 months)
Customer Support Team Leader (non-voice)
Book Depository
2015.05-2016.07
(a year)
(1 year 3 months) Responded to inquires related to purchased goods through social media and chat channels using Zendesk system. - Troubleshooted payment issues and order processing concerns. - Followed up on escalations concerning delayed and damaged orders. - Contacted customers by email, chat, and social media - Kept record of customer satisfaction and feedback.
Technical Support Specialist
Xceed
2013.05-2015.05
(2 years)
(2 years 1 month) Answered inquires related hardware and network problems concerning mobile devices and home services- i.e. internet, landline and cable service. - Delivered technical support in English in French to Canadian customers. - Used SIEBEL to ensure customer’s data protection and security. - Assisted customers in adding devices and services to accounts, along with any troubleshooting issues. - Remotely guided customers to configurate networks
Technical Support Specialist
Sutherland
2011.03-2013.03
(2 years)
(2 years 1 month) Replied to inquires related hardware and software problems concerning telecommunication devices in a bilingual setting. - Provided technical support in English in French to Canadian customers. - Handled inquires related to hardware and software problems concerning mobile devices and home services- i.e. internet, landline and cable service.. - Aided customers in adding devices and services to accounts, along with any troubleshooting issues.
HR Specialist
Alex Center
2010.01-2011.01
(a year)
(1 year 1 month) - Created, implemented, and evaluated all human resource department policies, procedures, and structures. - Managed health and life insurance programs. - Designed and implemented effective training and development plans. - Performed quarterly and annual employee performance reviews. - Ensured all employee records were maintained and updated with new hire information or changes in employment status. - Identified the company’s hiring needs and managed the recruitment process to ensure it runs smoothly. - Tracked department budgets. - Responded to employee’s queries and resolved issue in a timely and professional manner.