Work experience

• Quality Manager

  Techtronic Industries Vietnam

  2025.01-Current

  (2 years)

  Milwaukee BU
• Senior Quality Assurance Manager

  VINFAST

  2023.01-2025.01

  (2 years)

  Việt nam Experienced QA and Operations leader with a strong track record in driving quality assurance strategies, supplier improvement programs, and operational excellence in high-pressure environments. Skilled in leading cross-functional teams, implementing robust quality systems, and delivering cost-saving initiatives. Key Responsibilities: • Incoming Quality Inspection (IQC): Established and managed IQC for automotive manufacturing, prioritizing critical components and ensuring readiness through effective inspection methodologies and tooling investments • Quality Management Systems (QMS): Developed and implemented QMS for supplier qualification, product inspection, and KPI monitoring, ensuring compliance with ISO and IATF 16949 standards. • Supplier Quality Improvement: Conducted audits, implemented corrective actions, and enhanced supplier performance to meet global standards. • Quality Issue Resolution: Led cross-functional teams (CFTs) to resolve quality and engineering issues, driving containment measures, root cause analysis, and permanent solutions. •Cost Management: Optimized operational budgets for quality systems, ensuring efficient resource allocation and minimizing inspection and non-conformance costs. • Material Flow Management: Mitigated risks from non-conforming materials, maintaining production continuity through effective rework and sorting efforts. • Product Launch Support: Collaborated with teams to ensure successful product launches and optimize quality processes. • EV Software Technology Execution: Led the transition of EV software activities from Tata Technologies to in-house operations, achieving multimillion-dollar annual savings while forming technical teams and ensuring project readiness. Key Achievement: • Delivered multimillion-dollar savings through insourcing and quality optimizations. • Built and led high-performing teams, ensuring successful execution of large- scale projects and continuous improvement initiatives. 职位:Senior Supplier Quality Manager 2021 - 2023 (2 years) Haiphong, Hai Phong City, Vietnam VinFast creates a miracle in global automotive industrial, within just 21 months from constructed, installed, tested and began mass production. Adopting a proactive methodology, VinFast addressed challenges as they arose rather than waiting for perfection. As Supplier Quality Manager, I played a pivotal role in ensuring supplier quality and operational continuity. Responsibilities: 1. Driving Supplier Quality Performance: • Led the Supplier Quality Engineer (SQE) team to establish and maintain supplier quality agreements and performance metrics. • Managed supplier interactions via the Supplier Quality Portal, ensuring timely updates on PSA, APQP, TKO, PPAP, and SCAR processes. • Conducted prequalification audits of potential suppliers, supporting procurement decisions • Directed SQE teams in addressing supplier part quality issues, ensuring containment and coordinating permanent corrective actions through SCAR. • Chaired conflict resolution meetings between VinFast and suppliers, ensuring responsibilities were aligned with contractual agreements. • Mitigated risks of production stoppages by coordinating urgent actions, including sorting, replacement shipments, and clearing roadblocks with suppliers, customs, and logistics. 2. Championing Non-Conformity Resolution: • Consolidated input from manufacturing, engineering, logistics, and packaging teams regarding non-conforming materials and facilitated cross-functional team (CFT) meetings to identify root causes. • Chaired technical review meetings to align on containment actions and permanent countermeasures. • Drove permanent corrective actions to prevent recurrence of issues. • Managed the disposition process of non-conforming parts in collaboration with finance, accounting, and purchasing teams. • Led chargeback processes to recover costs associated with supplier quality issues. 职位:Senior Operation Manager -EV Battery Factory 2021 - 2021 (less than a year) Vietnam VinFast is the first Vietnamese EV brand, with vision to export EV to globally, And the heart of EV is Battery Pack. As Operations Manager, I played a critical role in establishing and managing the Battery Pack Plant to support VinFast's ambitious goals: • Reviewed and aligned shop floor layouts with the initial technical concepts for manufacturing lines. • Collaborated with the Battery Institute during the pilot phase to validate product quality while parallel setting up production lines to optimize timelines. • Managed project progress with line builders and subcontractors, ensuring step-by-step handovers adhered to the project timeline. • Drove global stakeholders to meet delivery commitments, developing contingency plans to mitigate delays during the COVID-19 pandemic. • Built and trained the production team, implementing a training plan with experts to introduce cutting-edge lithium battery technology in Vietnam. • Monitored line installation and commissioning progress, working closely with the technical team to meet deadlines. • Organized material flow to production lines, collaborating with the Logistics department to optimize warehouse operations and ensure efficiency. • Led technical issue resolution, addressing challenges in quality engineering, supplier quality, design, and assembly processes. • Conducted risk assessments and ensured production readiness for three EV models - VFe34, VF8, VF9- simultaneously. Key Achievement: • Successfully drove project timelines despite the challenges of the COVID-19 pandemic. • Managed risks effectively, ensuring production readiness for three EV models concurrently under tight deadlines. 职位:Technical Manager Body & General assembly A Car 2019 - 2021 (2 years) Hai Phong City, Vietnam VinFast FADIL project had launched after first 2 models LUX/LUX SA, but target to be the first Vehicle deliver to Vietnamese customer in 2019. As a Technical Manager of Both Body plant and General Assembly Plant - FADIL model, my main responsibility is: 1. Project Management – FADIL Production Line Integration: • Led the technical integration of the FADIL production line into the existing LUX/LUX SA Model production lines, ensuring seamless merging of processes. • Collaborated with multiple line builders to analyze and select the best-fit technical solutions, addressing project challenges and risks. • Challenged constructors and line builders to optimize timelines and develop contingency plans for potential project risks, ensuring alignment with the pilot phase. • Drove stakeholder engagement to ensure commitment, tracking daily progress, and resolving conflicts with timely solutions. • Led the manufacturing engineering team for the A-model general assembly line to develop and optimize PFD, D-FMEA, control plans, and production processes. 2. Team Development and Leadership • Defined the vision for the technical team, working with expatriates to build core competencies within the department • Recruited, trained, and empowered a skilled technical team, including maintenance group leaders, process engineers, and project engineers, fostering ownership of the project. • Strengthened cross-functional collaboration between Engineering, PLM, BOM, ERP SAP, and MES teams, empowering them to take ownership of project success. Key Achievement: • Successfully merged the FADIL production line into the Body and General Assembly Plants, overcoming tight deadlines and budget constraints. • Led the cross-functional team to deliver the first VinFast vehicle to the market on time, on quality standards, and on budget. 职位:Senior Operation Plant Manager - General Assembly A Model Factory 2019 - 2021 (2 years) Hai Phong City, Vietnam Managing general KPI of department SQDCPME (Safety-Quality-Delivery-Cost-People-Maintenance-Environment): • Executed operating strategies to achieve business targets, ensuring daily production activities met quality standards and delivery timelines. • Chaired cross-functional meetings to resolve business-critical issues, including design challenges, supplier quality concerns, and material shortages. • Empower and mentoring the managers and working level team in maintaining effective relationship internal and external and stakeholders. • Optimized department operations to stay within approved Opex and Capex budgets • Oversaw warehouse management and material flow, ensuring stock accuracy and efficient production processes. • Collaborated with logistics, customs, and procurement teams to resolve urgent material supply issues. • Provided leadership for all FADIL Operation activities and monitored opportunities for business process optimization. • Reports perdiodically to Management Board, Overseeing and being accountable for all operational performance and results of A Model plant. Key Achievement: • Led cross-functional teams to successfully deliver VinFast’s first vehicle to market on time, within budget, and at high quality. • Successfully integrated the FADIL production line into the Body and General Assembly Plants mid-program, achieving cost and timeline efficiencies. • Maintained the FADIL production line as the most efficient and highest-quality operation 职位:Senior Production Manager - Stamping plant 2018 - 2019 (1 year) Hai phong 1. Project Management – New Production Line Launch: • Led the launch of a new production line for the Stamping Plant, managing cross-functional teams and tracking project timelines. • Coordinated weekly progress with stakeholders, including shop floor constructors, Schuler press machine suppliers, and Wisco laser welding suppliers, ensuring collaboration under tight deadlines. • Developed and proposed optimized shop floor layouts and production flow concepts to the Shop Director, enhancing operational efficiency • Collaborated with support functions (Safety, Logistics, Customs, Facility,and Purchasing) to resolve project issues, minimizing delays and supporting suppliers to meet deadlines. 2. Led the Production setup and ramp up overall Stamping plant: • Defined job scopes and worked with the talent acquisition team to recruit skilled personnel, overcoming tight timelines. • Developed process flow diagrams and trained teams to create work instructions, ensuring smooth transition from pilot phase to mass production. • Managed Opex/Capex budgets and coordinated tooling, consumables, and PPE for production readiness. • Provided weekly production readiness reports to Plant Director for each build phase, ensuring timely delivery of operational milestones Key Achievement: • Built a skilled team with limited automotive experience, successfully installing and setting up the press shop production line ahead of schedule • Ensured production readiness before each build phase, meeting project timelines and operational goals.
• Body Manufacturing Engineering / Maintenance Manager

  Ford Motor Company

  2018.01-2018.01

  Hai duong, Vietnam 1. Manage Technology Upgrade Projects: • Led the establishment of a laser welding production line for the Ford Tourneo model. • Directed the re-utilization of welding equipment from Ford Thailand plant to modernize Ford VietNam Body Shop operations. • Led to implemented Ford Vietnam's first forming technology, coordinating cross-functional teams and SME • Ensured compliance with Ford’s regional manufacturing standards for new technology deployment 2. Maintenance and KPI Management: • Developed and executed maintenance plans, achieving downtime rates better than targets • Reviewed and optimized new model launch concepts in collaboration with Ford regional SMEs and line builders. • Spearheaded efficiency improvements to enhance production output. • Maintained facility and engineering KPIs while driving annual technical investments to improve OEE 职位:Body Shop Operation / Launch Deputy Manager 2015 - 2018 (3 years) Vietnam 1. New Model Launch Management: • Led Body Shop activities for new model launches, ensuring project progress and timely delivery. • Developed technical concepts for new production lines and oversaw design and installation processes. • Established welding quality control systems and drove issue resolution during the launch phase with permanent countermeasures. 2. Operational and Quality Excellence Management: • Maintained and improved department KPIs, ensuring production efficiency and quality standards. • Evaluated supplier performance, implementing initiatives to improve part quality and reduce costs. • Led quality engineering efforts within the Body Shop, addressing and resolving technical issues to ensure production standards. • Collaborated with the Localization team to re-source local suppliers, achieving material and transportation cost savings. 3. Vehicle Operation Manufacturing Engineering Leader • Aligned Ford Vietnam’s manufacturing processes with global Ford standards through collaboration with regional VOME (Vehicle Operations ManufacturingEngineering). • Led process development and optimization to ensure high-quality production at efficient rates • Planned and set up production lines for continuous improvement and new vehicle launches • Managed tooling and equipment upgrades to increase capacity and expand production lines • Led root cause analysis for production downtime and failure issues. Key Achievement: • Standardized Ford Vietnam's production system in accordance with Ford's global standards, elevating the company's manufacturing capabilities to a new level. • Successfully implemented cutting-edge technology in the Body Shop, significantly enhancing quality and operational efficiency. 职位:Quality Engineering Leader 2011 - 2015 (4 years) • Led to perform root cause analysis and develop corrective actions for design issues (Chassis, power train, Body exterior, interior). • Collaborated with cross-functional teams to resolve quality issues and prevent recurrence, ensuring long-term solutions are implemented • Worked closely with Ford Global to study quality issues and implemented proactive actions at Ford Vietnam to prevent similar issues from occurring • Planned and executed audits to ensure internal processes and products met established quality standards • Responded promptly to customer quality issues, deploying both interim and permanent corrective actions in the manufacturing process to resolve concerns • Drive continuous improvement initiatives, applying Lean Six Sigma principles to optimize manufacturing processes, reduce waste, and improve product quality. • Managed and communicated Engineering Change Notices (ECNs) to the manufacturing team, ensuring smooth implementation of design changes in the production process.
• Hookup wire Production Manager

  Hitachi

  2010.01-2011.01

  (a year)

  Led the setup of the Hookup Wire production line, collaborating with Japanese experts and local contractors to ensure timely mass production. • Managed production line installation, including machine installation planning, product trials, and ramp-up. • Collaborated with the Quality Director to enhance product quality and reliability during ramp-up, ensuring readiness for mass production • Developed quality control systems and established production KPIs to drive operational efficiency.
• Production Engineer

  Tien Dat Production

  2008.01-2010.01

  (2 years)

  Developed comprehensive production instructions for Team Leaders to ensure consistent operations. • Collaborated with the Engineering team to define and optimize production flow, achieving product stability. • Led initiatives to enhance safety and productivity across production activities.

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