• Manage a core OEM customer account, acting as the primary operational and commercial contact. • Analyse material requirements and demand forecasts using ERP systems to support just-in-time production. • Coordinate suppliers and internal teams to ensure timely delivery of materials and production continuity. • Monitor inventory levels and customer demand patterns to optimise stock availability and minimise shortages. • Collaborate with logistics and production teams to ensure efficient outbound shipments and production flow. • Support operational planning through reporting, data analysis and cross-department communication.

• Provided operational and administrative support for visa processing services. • Managed client enquiries and ensured compliance with application requirements. • Maintained documentation systems and appointment scheduling processes. • Supported sales activities by converting client enquiries into completed applications. • Improved customer experience by providing clear guidance throughout the application process.

Feb 2025 • Managed customer orders and coordinated with warehouse teams to ensure timely dispatch. • Tracked shipments and maintained accurate order status through internal systems. • Resolved operational issues and maintained high levels of customer satisfaction. • Prepared activity reports and identified opportunities to improve logistics workflows.

• Delivered high quality customer service in a fast-paced retail environment. • Maintained product displays, monitored stock levels and supported store operations. • Handled customer enquiries and resolved complaints to maintain brand service standards.

Managed client relationships and delivered after-sales support to veterinary customers. Developed marketing campaigns and promotional materials across multiple channels. Generated new business through networking, client visits and market research. Tracked customer satisfaction metrics and implemented improvements to increase retention.