- Provide desktop support for 200+ onsite and 100+ remote users in a PC/Mac environment - Adjust Cylance anti-virus software protection policies per company compliance standards- Configured Okta single-sign on service and coordinated company application deployments- Deployed Box cloud storage and migrated company documents from local hosted file server

- On-site technician for client with 100+ users and provide remote support for 50+ field users- Provide phone technical support for user accounts, workstations, printers, and servers- Administer Active Directory, Exchange, Office 365, Azure AD, and SharePoint services - Point of contact for clients to coordinate shipping, on-sites, and vendor assistance- LabTech security and performance monitoring of all hardware, server, and cloud systems- Configure and install Cisco VoIP phones through server hosted Cisco administration tools- Perform regular maintenance on conference room A/V equipment

- Administered on-site technical support for clients- Installed networking equipment and cabling - Coordinated technician scheduling for network installations- Main point of contact between internet service providers and clients

- Optimize local database of constituents with an emphasis on veteran and immigrant coverage- Maintain social media accounts and provide schedules for strategic community outreach - Analyze immigration and veteran affairs applications to ensure accurate data is gathered