Summary

Work experience

• Community Manager - Excel

  Microsoft

  2022.03-Current

  (3 years)

  • Manage the Microsoft Excel tech community forum amassing more than 58K members and 1.6M monthly visitors • Produce the monthly What’s New in Excel blog which generates ~15K views to highlight the newest features being released to drive product awareness and feature usage, while working with product and marketing teams. • Analyze monthly Creator and MVP content data to recommend new content and social app trends helping generate over 716M monthly impressions (158% MoM growth since March) across social platforms. • Oversee our Excel creator and MVP programs consisting of 60+ influencers and 80+ MVP's. • Developed and created a playbook for internal Microsoft teams to start their own Creator program, building internal success metrics and increasing traffic to Microsoft social channels by 4% each month. Show less
• Community Operations Manager for Headquarters by WeWork

  WeWork

  2020.03-2021.07

  (a year)

  • Administered the day•to•day operations of 60,000 square feet of Headquarters by WeWork spaces to ensure a positive member experience including: vendor management, landlord escalations, facilities liaison, consumables management and new member on•boarding. • Managed 7 key member accounts to proactively solve problems and provide strategic direction to help grow and retain revenue. • Executed and presented monthly business reviews to executive leadership on building financials and KPI’s. • Oversaw portfolio profit & loss that generated in excess of $6M in revenue per year. • Experience using MS Office and Google Docs (sheets, docs, slides) to present and analyze data. Show less
• Community Lead - Operations

  WeWork

  2019.07-2020.03

  (9 months)

  • Received Employee of the Year Award for WeWork Northern California in 2019 • Headed operations at a building with 16 floors and over 1,300 members. • Handled large scale safety and security issues and escalations related to the building and the local neighborhood. • Designed new operational initiatives and programs to create accurate reporting processes and employee programs. • On•boarded and trained 10 new employees and created an employee shadow program to share resources, promote collaboration and foster connections. Show less
• Community Associate

  WeWork

  2018.10-2019.07

  (10 months)

  • Planned and facilitated over 190 member events to help foster and build a collaborative community amongst the members, all while staying under the monthly events budget. • Handled and quickly solved 10 member and landlord escalations, following service recovery guidelines and working cross•functionally, being sure to empathize with and prioritize the members’ needs. • Assisted on 500 sales tours for a building that has seen a 6% increase in occupancy since October. • Partnered with the regional sales team by leading sales tours, staging offices and closed over 20 sales. Helped increase building occupancy by 16% in a 7 month period. • Created a new Emergency Action Plan for 995 Market St. and helped with move in•move out schedules and emails for 4 months. Show less
• Head Boys Counselor

  Mountain Camp

  2018.05-2018.09

  (5 months)

  • Was the primary support system for cabin counselors, and was responsible for providing supervision, guidance, structure, and support as needed. • Served as the primary contact for counselors concerning issues with campers/cabins (i.e. homesickness, bullying, etc.), coworker dynamics, and personal needs. • Provided guidance and coaching to ensure that counselors are able to excel at their jobs.
• Advanced Ticket Sales, Internal Technical Support Agent

  Vail Resorts

  2017.11-2018.04

  (6 months)

  • Responsibilities include: Assisted customers in ski pass related issues to quickly solve over 5,000 separate customer problems, independently handle complex guest interactions, sales, and refunds. • Daily data entry in computer spreadsheet (via MS Office) in order to analyze company errors and present them. • Provide excellent customer service to all guests, leadership of the local ticket sales team, understand and support with all auditing procedures and company policies and procedures.
• Vice President of Advertising

  University Activities Board at Fort Hays State

  2014.09-2016.05

  (2 years)

  • Maximize attendance at campus events by co•designing captivating posters and sending weekly emails and social media advertisements to over 5,000 students. • Co•lead on•site management of campus events by monitoring registration, distribution of event information, and event break•down. • Collect and analyze post•event data on guest experiences to inform future event planning. • Experience in MS Office to analyze and present data.

Educational experience

• Springboard

  Data Analytics Career Track, Certificate

  2021.01-2021.01
• Fort Hays State University

  Bachelor of Arts - BA, General Studies, 3.45

  2014.01-2017.01

  (3 years)
• Doane University

  General Studies

  2013.01-2014.01

  (a year)