• Passion for teaching and training kids for football. • Part-Time Role. • Teaching & training kids from the age of 4 to 12 years old with basic & advanced

• Streamlining operational processes to enhance efficiency across departments. • Implementing Google Workspace to improve process flow and collaboration. • Reviewing and refining employee work styles to elevate service standards at the resort. • Procuring materials and furniture for the upgrading of 700+ rooms, the ballroom, and playgrounds (both dry and wet parks). • Overseeing renovation and upgrading work for rooms, the ballroom, playgrounds, and lifts to ensure timely and high-quality execution. • Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status. • Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress • Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project Salary - RM6000 Working Hours - 9AM to 6PM

• Interpret and apply complex policies and guidelines to content by understanding the policies and guidelines to enhance AI. • Handled multiple queues from diferent regions with diferent requirements. Identify improvement opportunities in workflow by using daily data analysis and suggest solutions. • Attention to detail and providing timely feedback to team leaders. • Tool used - Internal AI developing softwares, internal communication and documentation tool (Lark) and other Microsoft Office software. Details

• Worked on ZARA US project. • Handling inquiries on orders & parcels deliveries via live chat & emails. • Handle more than 150 emails per days while simultaneously working on the live chats. • Briefing team members on the weekly updates and update knowledge base. • Tools used - Zendesk & other Microsoft Office software. Salary - RM2500 Working Hour - Rotational Shift Market Served - United States Reason for leaving - Short-term (3 months) contractual period with non-renewable terms.

• B2B Sales (Network Monitoring Software - Paessler - Germany Product). • Lead finding via LinkedIn, referrals, and other sources. • Preparing Purchase Order (PO). • Managing existing customer accounts and up-selling. • Assist the marketing team with marketing strategy plans to generate lead and also prepare emails drafts for other executives to use as a communication for new leads and existing clients. • Conduct weekly huddle. • Tools used - Internal tools for calling & CRM, social media platform, Google Ads and other Microsoft Office software. Salary - RM3800 + RM2000 to RM6500 (Sales Commission) Working Hours - 10AM to 7PM / 6AM to 3PM Market Served - ANZ , India, Singapore & Malaysia Reason for leaving - Laid-of due to COVID-19.

• Physical education teacher. • Plan sports events & activities.

Data Analysis: • Analyze data collected from floor monitoring systems to identify trends, inefficiencies, and potential areas for improvement. • Generate reports based on real-time data to inform management decisions and optimize floor operations. Communication: • Serve as the primary point of contact for on-floor staf, ensuring clear communication of any operational changes, issues, or updates. • Coordinate with maintenance teams to address equipment malfunctions or other technical issues promptly. Technology Utilization: • Utilize advanced monitoring tools and software to track key performance indicators (KPIs) in real-time. • Ensure all monitoring systems are functioning correctly and are up-to-date with the latest technology. Incident Response: • Document incidents and follow up with corrective actions to prevent future occurrences. Salary - RM3000 + RM500 Working Hour - Rotational Shift Reason for leaving-Iwas ofered a role at Hemmersbach Sdn Bhd and they bought me out by paying 2 months of my salary.

• Planning out a marketing strategy for courses/workshops ofered. • Digital marketing (Facebook/Instagram/Newsletter). • Outreach & Telesales Documenting feedback from students/participants after each course. • Admin duties (emailing course details, prepping invoices & course printouts). • Tool used - Meta (Facebook & Instagram), Mailchimp, Canva, and other Microsoft Office software. Salary - RM3000 Working Hours - 9AM to 6AM Reason for leaving - To expand my skill set and take on responsibilities that would allow me to continue developing professionally.

• US Telecommunication project (Ultra Mobile & Mint Sim powered byT-Mobile). Handling technical issues & providing information about the product (live chat/inbound & outbound calls/emails). • Handle manager callbacks. • On-floor support for newbies on the product & the call flow. • Tool used - Zendesk & other Microsoft Office software. Salary - RM2500 + RM300 (Shift allowance) Working Hours - US hours (Late Night Shift) Reason for leaving - To expand my skill set and take on responsibilities that would allow me to continue developing professionally.

• Guide members on how to use the equipment. • Call & make appointments for a fitness assessment. • Carry out body composition tests & fitness assessments. • Group class instructor. • Specialized in weight-loss programs, training pre & post-partum clients & sports conditioning. Salary - RM1300 + RM1000 to RM2000 (Sales Commission) Working Hours - 6AM to 3PM or 2PM to 11PM Reason for leaving - To expand my skill set and take on responsibilities that would allow me to continue developing professionally.

• Troubleshoot technical issues regarding Sing-Tel products (network tv, internet& telecommunication). • Assist with billing inquiries. • Tool used - Zendesk and other internal tools. Salary - RM1500 + RM400 (Shift Allowance) Working Hours - Rotational Shift Reason for leaving - To expand my skill set and take on responsibilities that would allow me to continue developing professionally.

• Processing endorsements & policies. • Making copies of policies & filing documents. • Collect & send mails. • Tool used - Internal tools and other Microsoft Office software. Salary - RM1000 Working Hour - 9AM to 6PM Reason for leaving - To expand my skill set and take on responsibilities that would allow me to continue developing professionally.