Work experience

• operator in Dubai

  Yango Maps

  2023.06-Current

  (2 years)

  Answering an average of 80 calls per day while maintaining a 97% customer satisfaction rate. Resolving customer complaints within 24 hours, resulting in a 25% decrease in customer complaints. Answering calls and emails, providing information on daily deals and promotions.
• English translator

  South Ural State University

  2021.09-2023.10

  (2 years)

  Provide written translation as assigned, and review translations performed by others. 3+ years of experience providing interpreting services in various environments including website content and working with external vendors. Committed to learning cultural idiomatic expressions and improving vocabulary skills. Full linguistic support for SDL project managers on projects.

Educational experience

• State University

  Specialist

  2019.09-2022.12

  (3 years)

  Diploma master degree as a Translator

Certificates