Work experience

• Technical Expert

  Apple

  2021.07-Current

  (4 years)

  Acquired proficiency to develop strong and positive relationships with both current and new customers by providing efficient software and hardware support in all Apple products. Effective time management by holding a market-high session duration of 9 minutes per session, while maintaining a quality customer experience. (Market Quota ~ 15 minutes) Partnered with a team to create operational improvements which resulted in a 21% improved profit margin in sales for the store. Excelled in Same-Unit Repairs for iPhone repairs with a consistent percentage of over 90% success rate. Average of 62% attachment rate of our extended warranty, AppleCare Plus Coverage to customers new devices (Market Quota ~ 50%)
• Senior Customer Service Manager

  CarMax

  2020.10-2021.07

  (10 months)

  Assisted in customers in finding them the best deals and fits for their lifestyles by sifting through Carmax inventory. Processed and presented paperwork for vehicle appraisals/deals. Delivered vehicles to customers within a 250 mile radius (Alternative Delivery).
• Product Specialist

  Apple

  2019.10-2020.03

  (6 months)

  Acquired proficiency in all Apple Products in order to remedy both software and hardware issues. Flexible to rotate regularly through different technical specialties and skill sets. Helped both new and current owners get started by providing efficient support develop strong and positive relationships with Apple and their customers.
• Home Care Provider

  Healthy Living Home Care - Bay Area

  2018.03-2019.09

  (2 years)

Educational experience

• Skyline College

  Associate of Arts, Business Administration and Management

  2016.08-2018.05

  (2 years)

Languages