Work experience

• IT Manager

  The Dairy Farm Company Limited - IKEA

  2023.02-2025.06

  (2 years)

  (2 years 5 months) Led Business Unit IT (BUIT) operations in alignment with Group and Regional IT strategies, enhancing IKEA Hong Kong’s operational agility, scalability, and digital innovation. Directed system upgrades and manage of key enterprise systems—POS on LS Retail, ERP, CRM, and WMS on Microsoft Dynamics NAV—to ensure seamless integration across retail, warehouse and logistics platforms. Delivered a large-scale network transformation project in partnership with Group network vendors, introducing secured Points of Presence (PoPs), port security, and infrastructure modernization. Managed application and infrastructure teams, ensuring system availability, performance, and SLA compliance via ServiceNow and ITIL v3 practices. Enhanced IKEA’s IT security posture and compliance readiness by leading initiatives related to PCI DSS v4.0, ISO 27001, IT audits, and Group Internal Audit scopes (e.g., IT Asset Management, Inventory Shrinkage, DisasterRecovery).
• Assistant Project Manager

  Bossini

  2004.04-2023.01

  (19 years)

  (18 years 10 months) Responsible for creating regional (HK / PRC / Singapore / Taiwan ) IT project, schedule, budgeting and vendor management Managed application, supporting and development teams to ensure system implementation successfully Developed and continuously upgrade system to meet business needs like stock allocation and replenishment management, reporting and BI tools, stocktake management and handheld for shop floor operation Organized IT budget for variance project with stakeholders and priorities resources Performed risk assessment and executed audit plan with external IT Auditor in order to meet regulations Provided support to users, instructing, mentoring and tram team members to develop robust procedures and sustain a high level of service to all sectors Provided Application Design, System infrastructure, Program Flow, work flow and database dictionary Involve in documentation such as project plan, functional specification, UAT plan and User Guide etc In charge / Responsible for implementing POS / CRM / WMS / Supply Chain / Manufacturing/–ERP System

Certificates