Central kitchens, restaurants and Hotels equipped with the latest professional food services equipment, Additional to the latest Digital Signage & Video Wall Systems, IP Hospitality AV Systems. • Developed corporate objectives, strategies, and goals, collaborating with department heads on establishment of quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality principles awareness, issues and corrective actions. • Manage and monitoring the logistics, maintenance and purchasing departments. • Improving performance efficiency by developing an incentive system and monitoring the performance of the operations department to ensure the best results. • Data analysis for customer and employee feedback across with the corrective action plan. • Developed the business throw business expansion as we business relationships with local partners to resiling some selected items. • Developed the business throw Introducing new solutions (AV solutions) to make the best cross up selling for potential and existing customers. • Builds market position by locating, developing, defining, and closing business relationships. • Streamlined operational efficiencies, directing daily protocol, including planning, quality assurance, marketing, logistics, warehousing, contracts, production, sales strategies, showrooms system management. • Evaluates options and resolves internal priorities. Main achievements: • Take the initiative to build and establish Oracle NetSuite system to create cloud business. • Restructure the workflow and working process to ensure the maximum level of efficiency in operation Dept. • Open new business channels and do training for the outdoor sales team to be updated with AV solutions and professional AV products. • Increasing the solutions and products range in the company, therefore sales opportunities for potential customers. • Increase customer base in AV range throw close many of projects with new clients (Ministry of Health, Baja, Al Othiem,Prince Sultan Military Hospital.... Etc)

HIGH TECH SOLUTION PROVIDER & SYSTEMS INTEGRATOR HIGHLY TRAINED DYNAMIC TEAM WITH A SHARED SENSE OF PURPOSE ETHICS AND OBJECTIVES PROICT TEAM ACQUIRED LARGE SEGMENT OF SAUDI MARKET SHARE IN BOTH PUBLIC AND PRIVATE SECTORs. Main achievements: • Implementing and developing IPTV projects in the most important hotels in the Saudi Arabia (Radisson Blue, Intercontinental, Ibis, Azka, Accor, Hilton, Waldorf Astoria....). • Achieve the Phase 3 in Jabal Omer Project in Mecca for Hospitality TVs and digital signage (Double Tree & The Address Hotel). • Achieve the Direct View LED System in Al Fursan JED International Lounge (New KAIA). • Achieve the largest video wall 30x30 in Mecca (Forat Gardens). • Implementation of control and monitoring room for the Saudi satellite launch project in KACST. • Implement DS and video wall systems at the major retail outlets in the Kingdom (VavavoomAlshayea, Oud Milano Abd Alsamad Alqurashi, Danube & Manual Market...) • Develop the staff performance by sharing my practical experience and the job knowledge. Main responsibilities: • Administration of daily operation of WR sales team (daily clients visit, Follow-up the requirements andensured submitted on time, find the potential clients) • Manage and solve our client’s complaints. • Negotiate with the suppliers and make meetings to get and provide the best solutions in the market. • Holding meetings in critical situations to close the deal or to solve problems regarding our customers in general. • Performing monthly reports in regard of: sales team performance (KPIs), monthly customer complaints, and monthly evaluation. • Leading workflow distribution and WR sales team management to ensure service levels are satisfied. Solutions Segments: AV Solutions: Low Voltage: Other: • Display Solutions *Public Address Lighting & Control • Digital Signage & Video Wall Systems • LED Signage System *CCTV Security Solutions *IPTV System IT & Infrastructure, passive active. • IP Hospitality AV Systems • Digital Projection *IP Telephone • Smart Meeting Room *Audio Solutions • Self Service Kiosk

This position manages and supports the Planning & Performance, within Management Team of customer services & back office (complaint management). Main achievements: • Outsourcing 75% of the Calls in Call Center, reduced the cost per call and enhanced the Efficiency, Service level & Quality • Participated in an action plan for repeated calls, decreased the repeated calls % from 27% to 20% • Leading an action plan for complaints handling efficiency to achieve 90% of the complaints within 2 days Main responsibilities: • Administration & daily operation of customer care systems (queuing systems, routing systems, CRM &complaint handling system). • Monitor and follow up the implementation of employee daily, weekly & monthly performance. • Process, in order to ensure the adherence of the process in timely and effective manner to research and analyze the results of benchmarking for employee performance management, bonus and sales commission. • Managing KPI’s and End to End quality of Service • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. • Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. • Monitor interaction between staff and callers to ensure quality assurance standards. • Review call center statistics to measure staff performance and the need for improvement. • Leading work flow distribution and floor management to ensure service levels are satisfied. • Responsible of monitoring the targets set against the objectives of the call center. • Performing weekly meetings with call center team leaders to discuss the call center performance. • Scheduling the call center staff & advising the staffing needs. • Managing various call center projects (performance and sales commission scheme, reports automation). • Performing IT and technical support to the customer services division. • Manage official reports requests from the telecommunication regulatory commission. • Analyzing performance reports, performing daily report in regard of adherence, ATT, productivity, daily advisors’ & customers’ feedback. • Performing monthly reports in regard of: call center performance (KPIs), monthly customer complaints, and monthly evaluation with top 5 Teams.

Amman, Jordan COPC Certified - Customer Experience (CX) Standard

Main responsibilities: ▪ Create an outstanding buying experience for the customers Create a professional buying atmosphere ▪ Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries ▪ Assess customer needs and right fit ▪ Complaints handling ▪ Participate in marketing efforts ▪ Complete accurate paperwork and transactions according to company policies and procedures. ▪ Responsible of inventory counts ▪ Receive and process all payments and provide the customer with additional information ▪ Assist with all functions within a retail store in compliance with policies and procedures.