Work experience

• Lead Consultant

  Dynatrace

  2024.01-Current

  (2 years)

  As a Lead Consultant on the Dynatrace Services Team, I bridge the gap between technical observability and business outcomes by designing actionable Dynatrace solutions. My role combines deep technical expertise with strategic dashboard design and business views to empower enterprises with data-driven decision-making, performance optimization, and ROI visibility. Key Responsibilities: -Solution Leadership: Spearhead end-to-end Dynatrace implementations, ensuring best practices in monitoring, automation, and root-cause analysis. -Customer Success: Act as a trusted advisor, guiding clients on performance optimization, cloud migration (AWS/Azure/GCP), and DevOps integrations. -Technical Enablement: Mentor teams and conduct workshops on Dynatrace capabilities (Davis AI, Smartscape, Kubernetes monitoring, etc.). -Innovation: Collaborate with cross-functional teams to tailor Dynatrace solutions for complex environments (microservices, hybrid cloud, CI/CD pipelines). -Thought Leadership: Share insights via whitepapers, webinars, or conferences on observability trends and Dynatrace’s transformative impact. -End-to-End Observability Solutions: Lead Dynatrace implementations with a focus on custom dashboards, business views, and KPI-driven analytics to align IT performance with business goals. -Business-Centric Monitoring: Design intuitive dashboards for executive and operational teams, translating raw metrics into business insights (e.g., revenue impact, SLA compliance, user experience). -Enablement: Train teams on self-service dashboard creation, governance, and adoption of Dynatrace for cross-functional use cases (CISO, CFO, DevOps). Skills & Expertise: -Dynatrace Dashboard Design (Business Analytics, Custom Metrics, Scorecards) -Observability Strategy (APM, Infrastructure, Digital Experience) -Cloud & Kubernetes Monitoring (AWS/Azure/GCP, OpenShift) -Business-IT Alignment (SLA/SLO tracking, FinOps, ROI reporting) -Automation & Integration (REST APIs, Grail, Ansible)
• Automation Delivery and Solution IT Architect - Dynatrace / New Relic

  IBM

  2007.11-2023.11

  (16 years)

  Automation Delivery and Solution IT Architect - Dynatrace / New Relic（2015.06-2023.11） Summary of Qualifications: Proficient in the use of Dynatrace to monitor and analyze the performance of applications and infrastructure. Familiar with configuring and maintaining Dynatrace agents and implementing monitoring solutions. Capable of collaborating with cross-functional teams and assisting in troubleshooting and resolving performance issues. Enthusiastic about learning and applying new technologies and methodologies in the field of performance monitoring. As New Relic engineer I played a key role with implementation and management of New Relic monitoring solutions for applications and infrastructure. Collaborated with teams to define monitoring requirements and priorities, ensuring alignment with business goals. Gained experience in configuring and maintaining New Relic agents, dashboards, and alerts. Conducted performance analysis and participated in identifying and resolving incidents. Contributed to capacity planning and the optimization of system performance based on New Relic insights. Clear communication and collaboration with the client's development team are crucial for a successful delivery. Certifications: Dynatrace Certified Associated Skills: Dynatrace Monitoring Agent Deployment and Configuration Automation Custom Dashboard Development Alerting and Anomaly Detection Performance Optimization Troubleshooting and Root Cause Analysis IT Architecture and Design Automation Technologies Strong Communication Team Collaboration Senior Subject Matter Expert（2010.04-2015.05） as SSME I'm responsible to manage IBM Tivoli Monitoring systems where able to develop solutions, analyze and identify problems and share the findings with others on Tivoli Monitoring and automation level. Also, Work on project implementation and design, developing plans, actions and to do, analyzing enviroment and creating solution. Mentored and gave trainings to the members of my team showing how they could manage and create solutions. Lead analysis, problem solving, and evaluation activities and effectively negotiates with IBM and client team members Subject Matter Expert（2007.11-2010.04）
• Observability Engineer & Business Monitoring Consultant - Datadog and Dynatrace

  Freelance

  2022.01-2023.09

  (2 years)

  With expertise in configuring, monitoring, and optimizing AppDynamics solutions, I'm dedicated to delivering real-time insights and proactively managing complex IT ecosystems. Key Qualifications: AppDynamics Proficiency: I excel in implementing and configuring AppDynamics agents, customizing dashboards, and creating proactive alerting profiles. Problem Solver: I have a proven track record of troubleshooting and resolving complex issues, ensuring application stability. Collaboration Expert: I value teamwork and effective communication, with a strong history of collaborating with cross-functional teams to meet performance and monitoring goals. Training and Documentation: I've documented best practices and provided training to internal teams for the efficient use of AppDynamics tools. Skills: AppDynamics APM Agent Configuration Custom Dashboard Development Alerting and Health Rules Performance Optimization Troubleshooting and Root Cause Analysis System Administration Scripting and Automation Strong Communication Team Collaboration