Ferido

Technical Support Engineer (Field Service)
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Work experience

  • Technical Support Engineer (Field Service)

    Micron Technology
    2024.09-Current(2 years)
    (1 year 10 months) - Delivered on-site technical support for electro-mechanical and automated systems, ensuring successful installation, configuration, and operational readiness. - Performed advanced troubleshooting and root cause analysis (RCA) on PLC- controlled systems, reducing downtime and improving system performance. - Executed preventive and corrective maintenance strategies to enhance reliability and ensure safety compliance. - Diagnosed electrical, mechanical, and pneumatic faults using schematics, AutoCAD drawings, and diagnostic tools. - Conducted system testing, calibration, and validation to meet operational and performance standards. - Provided end-user training and technical support while maintaining detailed service reports and documentation.
  • Field Services Engineer

    Tata Consultancy Services
    2022.03-2024.07(2 years)
    (2 years 5 months) - Installed and commissioned automated industrial equipment including conveyor systems, pressing machines, and automated handling systems. - Performed preventive maintenance and troubleshooting, reducing production downtime and improving operational efficiency. - Diagnosed mechanical, electrical, and pneumatic failures using technical schematics and documentation. - Trained 30+ engineers and technicians on system operation and maintenance best practices. - Collaborated with engineering teams to improve workflow efficiency, increasing system uptime by 15–20%. - Supported technical operations at industry trade shows and customer sites.
  • Junior Field Service Technician

    Atos
    2021.03-2022.02(a year)
    - Installed and configured 500+ automated production systems, ensuring alignment, calibration, and operational readiness. - Serviced electro-mechanical systems including PLC-controlled conveyor, cutting, and pressing systems. - Conducted advanced troubleshooting on electrical, mechanical, and pneumatic components. - Executed preventive maintenance programs, reducing unplanned downtime by 30%. - Developed SOPs and maintenance checklists, improving spare parts management and response time by 40%.

Educational experience

  • San Francisco State University

    Electrical and Electronics Engineering
    2021.08-2025.05(4 years)
  • Laney College

    PHYSICAL SCIENCES
    2021.05-2021.05
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