80% Strong technical support background with relevant experience, but unclear on language and specific industry expertise. 1, 全日制本科及以上学历,理工科优先; Candidate has a Master's degree in Maschinenbau, which is a technical field, meeting the educational requirement. 2, 2年以上硬件技术支持服务经验,熟悉客户服务工作流程; Candidate has 4 years and 5 months of experience as a Support Engineer, which exceeds the 2-year requirement. 3, 负责对一线升级的客户咨询提供技术排障支撑及远程维修指导,包括但不限于电话、视频、线上沟通、工单等； The candidate's role as a Support Engineer likely involves providing technical support, although specific details are not provided in the resume. 4, 中国人，会中文，居住在德国杜塞尔多夫; Candidate's name is redacted, but they are located in Germany. It is unclear if they are Chinese or fluent in Chinese based on the provided information. 5, 工作经验在3-5年之间; Candidate has 4 years and 5 months of experience, which fits within the 3-5 year range. 6, 从事激光打印机/激光雕刻机/机器人/智能家居/3D打印机/扫地机器人/智能硬件领域 The resume does not specify experience in the listed fields, so we cannot infer this from the information provided.