Fatima De Sousa
EU Office Manager@Mammotion Tech | International Customer Service Representative@Arvato
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Summary
Customer service at Arvato Services GmbH. Welcome to my profile! Not an easy job to describe myself, but here I go. I love to travel and work in international environments and find it easy to adapt to any culture. I enjoy to be in contact with people and communicate in different languages. I have had the opportunity to work in different job positions. All having communication or public relations in common. I have worked in positions such as: customer service, secretary, assistant or office manager, receptionist and teacher. They give me the practice and a broad vision of what communication is and ways of handling messages. My passion is being able to help with the success and growth of the area in which I work for. During my studies, I learned not only languages, but also about business behaviors and attitudes for a better development when dealing with different cultures or work environments. In addition to my excellent communication and skills with people; I also offer the ability to be an excellent person who focuses on finding solutions, having good negotiation skills, good planning and organizational skills. As for my personality, I can describe myself as: - a good understanding of the needs of people - a discreet, friendly and courteous attitude - always willing to learn and teach others daily - strong motivational skills - ability to meet objectives and deadlines. What am I looking for? a stable opportunity in an international environment, with possibilities to learn, travel and grow continuously.
Work experience
EU Office Manager
Mammotion Tech2025.07-Current(a year)International Customer Service Representative
Arvato2022.10-Current(4 years)Customer Service Agent
Arvato2018.10-2022.10(4 years)Commercial clerk
Kontinent Spedition GmbH2018.04-2018.08(5 months)1st line IT helpdesk Support
Modis It Outsourcing2017.02-2018.03(a year)Medical Assistance
Europ Assistance2016.03-2017.01(a year)Administrative Manager
Terminal Privado Centro Oriente Sur, C.A2012.01-2015.07(4 years)Consulting
La LLovizna Hotel Restaurant Los Castillos, SRL2014.06-2015.03(10 months)Customer Service Assistance
British Council2014.01-2014.04(4 months)Assistant
Karstadt2010.11-2010.12(2 months)Front desk, Bilingual Assistant
Teikoku Oil & Gas Venezuela2009.01-2009.05(5 months)International Security Agent
American Airlines, INC2008.03-2008.10(8 months)English Teacher
U.E. Colegio Teresiano Ntra. Sra de Coromoto2007.09-2008.01(5 months)
Educational experience
Universidad de Alcalá
Master of Public Relations, Event´s Organization, Protocol and Communication2015.01-2016.01(a year)CEUPE- Univ de Alcalá
Public Relations: Marketing, protocol and communication, Relaciones públicas, publicidad y comunicación aplicada, approved2015.01-2016.01(a year)UCAB/Azulado
Specialization on recruiting and selection of candidates, HR management2013.01-2014.01(a year)Universidad Complutense de Madrid
Specialization of didactic by teaching business Spanish, Business Spanish2010.01-2011.01(a year)Universidad Metropolitana (VE)
Modern language degree, Management and language teacher(Spanish and English)2003.01-2009.01(6 years)
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