(9 years 10 months) Led day-to-day business operations across sales, marketing, customer experience, and team management. Scaled the company’s Instagram presence to 60,000 followers within 8 months through organic branding and content strategy. Managed and maintained relationships with over 200 consignors, supporting inventory sourcing within a consignment- based business model. Designed and implemented a customer loyalty programme that improved repeat purchases and customer retention. Led hiring, onboarding, and payroll management for a team of 8 employees. Represented the brand at events and managed promotional campaigns to support growth initiatives.