4 years 4 months (1 year 4 months)

(3 years 1 month)

(2 years 9 months) Research, Design, and Proposal Creation related to Digital Signage Systems and Components for large- and small-scale retail and experiential applications. Responsible for working with Account Executives to help their client’s define business requirements and clarify technological needs from their initial visions, while assisting them in staying within their budget, and providing them a scalable solution that will grow with their initial vision. Managing Large-Scale RFP and RFI Opportunities which includes: collection of data from various internal specialties, transcribing that data into a singular coherent flow of information that fits the requested format and that creates a narrative in our formal proposal that speaks to the companies inherent abilities and benefits. Creating various labor and hardware cost modeling required to keep our company competitive and provide the best ratio of savings and profit for our clients and our bottom line while still adhere to our top of the line quality choice of hardware and seamless integration. • Designed, Presented, and Won an RFP for a nationwide rollout of a major national bank's digital signage refresh in their retail branches including a smoother player imaging process, improved audio design, and upgraded Digital Display solutions. • Built cost models that captured down to the dollar for install, shipping, and disposal of old technology allowing our company to provide our services to the client with a lean overhead. • Designed and Won an RFP for a global refresh for initial design and integration of a high end athletic brand retail stores. Including Large Scale LED walls, dynamic digital content displays, and presentation capabilities. • Lead the team in adoption of a new quotation and business process platform upgrade that significantly changed the way my team created quotations and BOMs. Easily picking up on the new system and becoming the main point of contact on my team for all questions and support.

6 years 10 months (4 years 10 months) Planning, testing, and configuring multimedia technologies throughout the firm including Scala digital signage, Cisco Telepresence endpoints/infrastructure and Vbrick IPTV. Responsible for writing technical documentation for day to day operational use, risk and compliance evaluations, disaster recovery plans and product implementation guides. Manage datacenter inventory and capacity planning efforts for cost efficient use of available infrastructure. Training Operational and Implementation teams as well as end users on use, install, and troubleshooting of their technology. • Evolved the Scala Digital Signage platform from a regionally used service to an internationally recognized technology standard. This expansion came for designing a scalable and redundant infrastructure, troubleshooting platform inefficiencies, developing easy to use operational documentation, and discussing with the client how we can change the platform to meet or exceed their use cases. • Reconfigured our Digital Signage endpoint software in order to streamline the handover between the Implementation and Operations teams by reducing the steps needed to complete installation from requiring 25 minutes per endpoint to 5 minutes. • Designed and managed ~45 infrastructure changes that provided various feature upgrades and efficiencies across Windows and Linux platforms with a 99% success rate which was kept at that level through meticulous management of all aspects of the changes and foolproof testing practices to predetermine the outcome of the changes. • Facilitated and led training across the firm for over 80 Digital Whiteboard installations bridging 12 different lines of business driving adoption and increasing service utilization by 110%.

(2 years 1 month) Worked in partnership with leading technologists to drive growth, increase efficiency, improve risk management and enhance the customer and client experience as we utilized new technology to innovate across the industry. •Managed and completed a project to update the Crestron UI used in our conference rooms globally which included learning the Creston programming language and applying it to a current situation •Created and managed SharePoint team and reinvented how team shared information internally and to external vendors increasing overall team communication efficiency, eliminating gaps. •Evaluated, designed, and implemented Digital Whiteboard environment to provide an active collaboration solution for Dev teams firm-wide requiring a better way to share ideas.

I assisted in the monitoring and advancement of the Video Conferencing Technology program that had recently been initiated at the firm. I learned the deployment, engineering, and operations aspects of what goes into a international video communications network and the errors and issues that can arise.