(2 years 1 month) Managed client communications through phone, emails, live chats and text messaging, ensuring quick and effective resolutions Maintained 98%+ customer satisfaction and , attributed to creative problem solving, personalized messaging, and swift use of company software Committed to staying abreast on company and industry changes, proving my expertise on all things Customer Service and company related Assisted in training new hires, and tenured employees, providing insight on meeting productivity goals, multitasking and de-escalations Studied specialty agent tasks, becoming the lead agent in Customer Returns and preording programs

(3 years 4 months) Managed inventory and ordering using predictive systems to determine stock needs Fostered positive morale amongst employees to ensure productivity and a positive customer experience Implemented time management and task delegation, ensuring operations were running smoothly and duties were completed effectively throughout the shift Assigned roles to employees to create successful, swift service during busy periods