(1 year 9 months) As a Device Support Technician at Meta’s Reality Labs, I configure, debug, and optimize VR/AR devices, including Meta Quest 2, Quest Pro, Quest 3, Quest 3S, Ray-Ban Meta Glasses to enable over 100 user experience research (UXR) studies. I support Reality Labs’ UXR team in collecting participant feedback and data across in-person, in-home, remote, in-office, and global studies focused on topics such as: game development, UI/UE design, and health & wellness. By programming devices, troubleshooting issues, and managing MDM for iOS/Android platforms, I ensure seamless research operations, driving user-centric innovation.