Emanuel
Customer Technical Support
FemaleAfter-sales customer serviceLive in United StatesNationality
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Work experience
Customer Technical Support
Future Motion2023.06-Current(2 years)Provide technical support and troubleshooting for Onewheel products via phone, email, and chat. Diagnose hardware and software issues, offering solutions to ensure customer satisfaction. Educate customers on product usage, maintenance, and best practices. Work cross-functionally with engineering and operations teams to resolve product concerns. Maintain detailed records of customer interactions to improve support processes.Retail Warehouse Supervisor
Santa Cruz Seaside Company2022.11-2023.06(8 months)Managed daily warehouse operations, ensuring efficient inventory handling and product distribution. Supervised and trained warehouse staff, improving productivity and accuracy. Coordinated with retail teams to maintain stock levels and meet operational needs. Ensured compliance with safety regulations and company policies. Implemented organizational systems to optimize workflow and reduce errors.Guest Service Associate, Communications Staff, Dispatcher, & Supervisor
Santa Cruz Seaside Company2018.07-2022.11(4 years)Facilitated communication between park-wide departments, ensuring smooth operations. Disseminated information internally and externally with a high level of confidentiality. Reported on park conditions and developments to administrative personnel. Trained and supervised new employees, fostering an efficient work environment. Monitored radio frequencies, switchboards, and CCTV for operational awareness. Dispatched and delegated tasks among various departments. Maintained a standardized daily media log for park operations.
Educational experience
San Jose State University
2019.01-2021.01(2 years)Chico State University
2016.08-2018.06(2 years)
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