ELVIS
Global Service Manager
MaleAfter-sales technical supportLive in United StatesNationality
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Work experience
Global Service Manager
VIDEOJET TECHNOLOGIES INC.2023.01-Current(3 years)• Partnered with regional service leaders to integrate local market intelligence,standardizing best service practices to enhance profitability and operational efficiency • Revamped training paradigms,leading a cross-disciplinary team to curate and deploy specialized training modules,resulting in a170%ROI through virtual training investment • Led deal desk support for service sales,creating precise discount models that accelerated multi-million-dollar equipment sales and increased service attach rates by20%MBA Consultant
COCO'S BOON2021.01-2021.01• Analyzed600K+attribute data with SQL and Excel to measure market size,competitiveness, and profitability of US market,identifying market segments with$70M+potential revenues • Launched3personal care and dinnerware products by marketing"zero-waste"benefit and constructing"handcraft"brand story ad campaign,achieving170%return on investment • Optimized package by A/B testing8designs and examined100+samples to pinpoint firmer material to shrink package size without price increase,curtailing shipping cost by50%Manager-Business Development Department,2016-2020
HNA GROUP2016.01-2020.01(4 years)• Established new department by benchmarking best practices and charting5-year roadmaps to coach and retain employees,doubling annual budget and total headcounts within6months • Created3settlement businesses by working backward with80+clients to diagnose strategic misalignments,developing scalable operation manuals,generating$96K annual income • Led team of25to devise expense-sharing mechanism and direct40+subsidiaries in implementation,lowering Group-wide tax burden by6%($2M) • Redesigned$72M revenue recognition process by mobilizing and cooperating with2 company's stakeholders to streamline13business ledgers into1,reducing labor cost by40%Senior Supervisor-Financial Department
HNA GROUP2016.01-2018.01(2 years)• Re-composed financial model to meet loan conditions by performing future cashflow sensitivity analysis for6BUs,securing extra$500M loan in Hilton's acquisition • Collaborated across4BUs to enable investors to understand company's value proposition by experiencing daily businesses,leading to$240M bond subscription • Addressed concerns and restructured financial statements accordingly to persuade Commerce Bureau to grant preferential policy,receiving2%VAT refund for5yearsAuditor
PRICEWATERHOUSECOOPERS, LLP2014.01-2016.01(2 years)• Inspected non-financial documents,interviewed with sales team,and located discrepancies to identify$20M overstated assets,preventing potential pre-IPO fraud • Conducted financial due diligence and performed financial consolidation simulation for5 hotels,assisting client in completing$30M acquisition • Performed full account audit and fulfilled6ad-hoc report requests as junior in charge when understaffed,securing renewal of$1M audit contract ADDITIONAL • HNA Group Teamwork/Management Innovation/Revenue Increasing Award(2020/19/18) • Technical Skills:Microsoft Office Suite(PowerPoint,Excel,Word),SQL,Tableau,Python • 1st Prize Winner in GE Leadership Development Program's Case Competition
Educational experience
UNIVERSITY OF MICHIGAN
Master of Business AdministrationSHANGHAI UNIVERSITY OF FINANCE & ECONOMICS
Bachelor of Business Administration,E-Commerce
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