Work experience

• Independent Agent - Client Attraction &support

  Meddical center

  2023.12-2025.05

  (2 years)

  Created and managed an Instagram account for clients outreac Launched targeted advertising campaign Established initial contact with leads and provided support throughout the interaction cycl Selected and booked airline tickets for client Maintained a high level of communication and client loyalty
• Manager

  Revolution hostel

  2022.09-2023.04

  (8 months)

  Oversaw guest check-in/check-out, ensuring seamless arrivals and departure Handles guest inquiries and resolved service issues Managed online reputation by improving guest satisfaction and increasing ratings across platform Organized entertainment activities and special events for guest Enhanced overall customer experience and operational flow
• Guest relation

  Kiwengwa Strand Hotel

  2020.11-2021.04

  (6 months)

  Delivered warm, personalized service to international guest Collaborated with front office, housekeeping and management to address guest need Provided guidance and information on hotel services and local attraction Conducted room inspections and ensured readiness prior to guest arrival Assisted with VIP guests coordination and special request Ensured smooth and memorable check-our experience
• Spa supervisor

  Club Crest

  2018.02-2020.02

  (2 years)

  Managed daily spa operations and team activitie Recruited and supervised spa personne Maintained high standards of hygiene and customer servic Promoted spa services to increase revenue and client satisfactio Resolved client concerns swiftly and professionaly
• Business assistant

  Komplectacia, Ltd. Kazan

  2016.11-2017.12

  (a year)

  Provided administrative and executive support to senior managemen Handled all travel arrangements (flights, hotels, visas, transfers Coordinated meetings, schedules and personal assignment Drafted and managed business correspondence Assisted in organizing corporate events and internal processes
• Assistant director

  Realnoe vremya, Ltd. Kazan

  2015.03-2016.11

  (2 years)

  Prepared internal reports, presentation and documentati Coordinated electronic bidding and vendor relation Maintained digital filling and document control syste Supported executive travel and logisti Participated in operational planning and coordination

Educational experience

• Skillbox Online university

  Web-design (in progress)

  2010.01-Current

  (16 years)

  Web-design
• Moscow Humanitarian-Economic university

  Law

  2010.09-2013.07

  (3 years)

  Civil law
• College of management and new technologies

  Law

  2007.09-2010.06

  (3 years)

  Legal studies

Languages