82% Candidate has relevant technical support experience and education, but lacks specific consumer electronics background. Met 4/5 criteria - Unsure about consumer-oriented hardware experience. 1, Full-time undergraduate or above, science and engineering majors preferred Candidate has an Associate of Science in Electrical and Electronics Engineering, which meets the educational requirement. 2, 2-5 years of technical support service experience in consumer electronics industry, smart hardware, home appliance industry, artificial intelligence industry, familiar with customer service workflow; Candidate has 2 years and 9 months of experience as a Technical Support Analyst, which is relevant to technical support service experience, but lacks specific mention of consumer electronics or related industries. 3, Responsible for providing technical troubleshooting support and remote maintenance guidance for first-line upgraded customer consultation, including but not limited to telephone, video, online communication, work orders, etc.; The candidate's role as a Technical Support Analyst likely involves troubleshooting support, but specific details are not provided in the resume. 4, More than 2 years of technical support experience in toC (consumer-oriented) hardware products, able to effectively solve hardware problems encountered by customers during use. Candidate has 2 years and 9 months of experience in technical support, but the resume does not specify experience with consumer-oriented hardware products. 5, Applicants must be in the southern or eastern United States. Candidate is located in Dallas, Texas, which is in the southern United States.