Remote Technical Support Specialist for CoverMyMeds medical, health care, pharmacy and prescription automation systems under McKesson’s High Volume Solutions division. Provide engineering and service support to resolve complex field service and customer technical issues. Diagnose critical issues related to hardware failures, controls configurations, application defects, server/domain/client environment or database defects. Contribute to the development of service programs, procedures and troubleshooting documentation.

Senior Technical Field Commissioning Specialist for B+Equipment custom automated void-reduction packaging systems under Sealed Air’s Product Care (Autobox) division. Oversee the installation, commissioning and integration of our automated fulfillment design and engineering services which are customized to meet the specific needs of each customer and often include multiple equipment platforms and ancillaries. Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements. Responsible for developing and maintaining customer relations with existing and prospective Industrial E-Commerce customers by ensuring the ongoing operation and up time of their automated packaging equipment solutions and manage all territory related activities and projects. Transition to production mode (Go Live) and provide onsite/remote support as well as customer and operator training.

Authorized Field Service Start-Up and Support Specialist for ABB Variable Frequency Drives and Motors as well as many other commercial and industrial HVAC and building automation equipment throughout New York City and the tristate area. Identify, analyze, report and repair product failures. Setup and analysis of control programming, timers, safeties, critical speeds, fire alarm and purging systems, freeze controls, static pressure, thermal and harmonic trends.

Provided Field Evaluation, Site Survey, Certified Start-Up, Technical Service, Install/Retrofit, Maintain, Warranty Repair of Variable Frequency Drives throughout their US northeast regional territory. Trained customers and employees on how to maintain and operate variable frequency drives and other related machinery. Assisted with building control integration, testing and analysis reporting.